1 reviews | Active since Oct 2016
Rude service personnel, exorbitant billing,just a nightmare!
I stay in Southgate Ridge,a complex billing is recently managed by Protea. I've stayed here for 5 years but I believe now is the time I pack my bags and leave next month,I can't take this anymore.
We got a notice that they will be changing the electricity meter box,indeed they did and told us we would get back the electricity that we had initially bought back. Yesterday our electricity was switched off,no warning,no explanation just arrogance from the staff on site. I had previously registered on their online platform so that was not the reason I was cut off,it's only Yesterday that they send the September notice & we are told we need to pay on the same day for electricity to be switched on again. Mind you the bill is almost double what it usually is,you can't even ask questions coz u want your electricity back,you are dealing with an arrogant Vivian,IHS doesn't even care that the tenants are this frustrated, Sebastián doesn't respond to any email and when you call ,it's the same Vivian who is so rude. I wouldn't advise anyone to stay in an IHS property especially one that is using Protea Metering.
It is not clear what exactly you need assistance with.
As for how you have consumed electricity on the prepaid meter is beyond our control - only the residents can manage the consumption.
The purchases that you have made on the old prepaid account has been very consistent:
| 2022/07/01 | R300.00
| 2022/08/01 | R400.00
| 2022/09/01 | R350.00
As you have stated, notices were provided regarding the switching of the meters. The payment to activate the new account is reflected and the meter readings shows that the meter is on and functional. The credit that was left on the old meter will be transferred to the new account.
If you have found anybody's conduct to have been arrogant, we would like to get the details so that we can deal with it. However, just a generalized statement that a person was arrogant or rude unfortunately does not give us anything to work with. Kindly address your email to the Administrative Manager as we would appreciate the opportunity to resolve the matter.
Kind regards
Management: Protea Metering
It is not clear what exactly you need assistance with.
As for how you have consumed electricity on the prepaid meter is beyond our control - only the residents can manage the consumption.
The purchases that you have made on the old prepaid account has been very consistent:
| 2022/07/01 | R300.00
| 2022/08/01 | R400.00
| 2022/09/01 | R350.00
As you have stated, notices were provided regarding the switching of the meters. The payment to activate the new account is reflected and the meter readings shows that the meter is on and functional. The credit that was left on the old meter will be transferred to the new account.
If you have found anybody's conduct to have been arrogant, we would like to get the details so that we can deal with it. However, just a generalized statement that a person was arrogant or rude unfortunately does not give us anything to work with. Kindly address your email to the Administrative Manager as we would appreciate the opportunity to resolve the matter.
Kind regards
Management: Protea Metering