1 reviews | Active since Feb 2017
******* ******** who don't deserve a single star!
I stay at Stanley Park Unit 13 block 2 in Oakdene. They billed me R1400 the day I moved in on the 6th of September, I queried it and they rep**** with a looooong email trying to justify why (I didn't even have any electrical appliances at the time). I don't cook with electricity, I switch my geyser on for only about 4-6hours a day ( 2 hours in the morning and less than 3 hours in the evening) naturally because we bath twice. That's just about the only thing I use electricity for besides Fridge, TV, charging phones and microwave here and there. I do my ironing once a week but my electricity bill amounts to more than R2300 a month since last month. I have decided to load electricity daily in bits and peaces just so that I can understand what my daily usage is. There is Zero consistency from Protea Metering. Sometimes it's R70, sometimes R40, sometimes R90... but below R100. Yesterday however, I loaded R50. This morning my balance debit balance is R273.74, meaning that I have used up R323.74 between yesterday and today. I didn't do any laundry nor ironing or anything out of the norm. I have sent an email asking for an explanation but I know that it was yet another waste of time! I am so sick of Protea Metering and their ******** tactics! If you ever look for a place to stay, ask if they are using Protea Metering and run if they do!
The account for this unit has been active already since long before the date you say you moved in, and it is registered to someone else. It therefore seems that the previous tenant did not terminate, and neither have you registered.
Registering and de-registering should be done by tenants on the OAMI web page. Kindly contact our call centre where one of our agents will be glad to guide you should you need assistance with the registration process?
Once registered, you will be able to monitor the daily water- and electricity consumption online, sparing you the inconvenience of paying for water and electricity in daily bits and pieces.
Kind regards
Management: Protea Metering
The account for this unit has been active already since long before the date you say you moved in, and it is registered to someone else. It therefore seems that the previous tenant did not terminate, and neither have you registered.
Registering and de-registering should be done by tenants on the OAMI web page. Kindly contact our call centre where one of our agents will be glad to guide you should you need assistance with the registration process?
Once registered, you will be able to monitor the daily water- and electricity consumption online, sparing you the inconvenience of paying for water and electricity in daily bits and pieces.
Kind regards
Management: Protea Metering
