BM
Bongiwe M
1 reviews | Active since May 2020
21 May 2020, 12:07
Robbing us blind of our money
The rating should actually be minus 5. Their meters are inconsistent, when you lodge a complain they take forever. Its been two days they have not returned any of my email. I have called numerous times complaining. In a household of just 2 adults and a 6 year old my prepaid is making its way to R2000 this month. I am just gatvol
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Replies (3)
Protea Metering's replyOfficial
21 May 2020, 16:03Good day Bongiwe
It is not possible to provide feedback without having your account number or address, nor do you indicate to which email address you have sent your query.
Your account most likely includes water, sewer and possibly hot water as well, and note that only the residents of the household determine how much is consumed.
If you believe that the meter is faulty, you should inquire the procedures for a meter test to be done.
Please send an email to our info or prepaid email address and ask for your query to be referred to the Debtors Manager for personalized assistance.
Kind regards
Management: Protea Metering
It is not possible to provide feedback without having your account number or address, nor do you indicate to which email address you have sent your query.
Your account most likely includes water, sewer and possibly hot water as well, and note that only the residents of the household determine how much is consumed.
If you believe that the meter is faulty, you should inquire the procedures for a meter test to be done.
Please send an email to our info or prepaid email address and ask for your query to be referred to the Debtors Manager for personalized assistance.
Kind regards
Management: Protea Metering
Protea Metering's reply21 May 2020, 16:03
Official
Good day Bongiwe
It is not possible to provide feedback without having your account number or address, nor do you indicate to which email address you have sent your query.
Your account most likely includes water, sewer and possibly hot water as well, and note that only the residents of the household determine how much is consumed.
If you believe that the meter is faulty, you should inquire the procedures for a meter test to be done.
Please send an email to our info or prepaid email address and ask for your query to be referred to the Debtors Manager for personalized assistance.
Kind regards
Management: Protea Metering
It is not possible to provide feedback without having your account number or address, nor do you indicate to which email address you have sent your query.
Your account most likely includes water, sewer and possibly hot water as well, and note that only the residents of the household determine how much is consumed.
If you believe that the meter is faulty, you should inquire the procedures for a meter test to be done.
Please send an email to our info or prepaid email address and ask for your query to be referred to the Debtors Manager for personalized assistance.
Kind regards
Management: Protea Metering
BM
Bongiwe M's updateReviewer Update
21 May 2020, 16:08I have been calling band e-mailing you guys NOBODY has told me about a meter testing. I have proof of emials.
BM
Bongiwe M's update21 May 2020, 16:08
Reviewer Update
I have been calling band e-mailing you guys NOBODY has told me about a meter testing. I have proof of emials.
Protea Metering's replyOfficial
21 May 2020, 17:05Please send an email to our info or prepaid email address and ask for your query to be referred to the Debtors Manager for personalized assistance.
Protea Metering's reply21 May 2020, 17:05
Official
Please send an email to our info or prepaid email address and ask for your query to be referred to the Debtors Manager for personalized assistance.