TP
Tshegofatso P

1 reviews | Active since Jun 2022

14 Jun 2022, 06:32

*********** people

Total exploitation. Our emails r been ignored, call center knows nothing about how this metering thing works. They can't answer accurately. For two weeks now I spend like more than R70 every day and each morning I wake up with a negative balance. Geyser is switched off, no eater, hardly cook because mostly at work. How is my water and electricity gets consumed without me using it?? It shows I've been using 36 to 40 liters of water psst 3 days which I did not cos I'm not at home at all. Last Thursday I bought R100 worth of electricity, till 2day it has not reflected, n I always use my capitec app to buy. Anyone reading this is there any legal lawful help i can get. Protea metering won't help...I no longer can afford their poor service

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Replies (5)
Protea Metering
Protea Metering's reply14 Jun 2022, 09:19
Official
Good morning Tshgofatso

We would love to assist.  Kindly respond to the email that will be sent by one of our team members, requesting for some information to enable us to assist?

Kind regards

Management:  Protea Metering
TP
Tshegofatso P's update14 Jun 2022, 11:16
Reviewer Update
Good day ***kie.
I did responded to the email u send this morning with all details what happened and with proof of payments/transactions from the attached bank statement. I hope that'll be at help resolving our problem
TP
Tshegofatso P's update14 Jun 2022, 11:19
Reviewer Update
"Makkie von Stade" i meant to say
Protea Metering
Protea Metering's reply14 Jun 2022, 12:26
Official
Hi  Tshgofatso

Thank you for the email that you have forwarded.  It is receiving our urgent attention, we will respond shortly.

Kind regards

Management:  Protea Metering
Protea Metering
Protea Metering's reply17 Jun 2022, 13:54
Official
Good day Tshegofatso

The payment of R100 was not received in our bank account.

We will need more information in our attempts to resolve the matter.

Kindly respond to the email that we will be sending?

Warm regards

Management:  Protea Metering