SN
Sandile N
1 reviews | Active since Jul 2022
11 Jul 2022, 17:57
Ripped of by Protea Metering
Good day I am being ripped of by protea metering, I have not at my unit for almost a week now and my credit deletes as if I am around. Below leaving I purchased R100 credit on top of the R60 I had remaining yesterday when I checked the remaining credit it was R34 to I got an email stating that my credit is less then R14 and I should recharge soon. I am failing to understand how is that so for R160 to R14 in 5 day where else there is no one using electricity in my unit. Can my matter be attended as I sent emails with no response. Marshall Yard, Unit 217.
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Replies (3)0
Replies (3)
Protea Metering's replyOfficial
11 Jul 2022, 19:42Good day Sandile
Have you logged on to your detailed OAMI profile recently? Because that shows that your consumption has been minimal since Thursday and not closely resembling the usual figures:
| Date | KWH Electricity consumed | Mon 4 July | 5.8
| Tue 5 July | 4.6
| Wed 6 July | 7.4
| Thu 7 July | 2.0
| Fri 8 July | 0.4
| Sat 9 July | 0.5
| Sun 10 July | 0.4
| Mon 11 July | 0.2
Even if you are not at home and you have not switched off the main DB, electricity will still be consumed by the fridge, geyser or any plugged in chargers or appliances.
On your profile you will also be able to see the daily amount that gets deducted to cover the monthly fixed charges, your daily readings, the full account statement, the monthly invoices etc.
Kind regards
Management: Protea Metering
Have you logged on to your detailed OAMI profile recently? Because that shows that your consumption has been minimal since Thursday and not closely resembling the usual figures:
| Date | KWH Electricity consumed | Mon 4 July | 5.8
| Tue 5 July | 4.6
| Wed 6 July | 7.4
| Thu 7 July | 2.0
| Fri 8 July | 0.4
| Sat 9 July | 0.5
| Sun 10 July | 0.4
| Mon 11 July | 0.2
Even if you are not at home and you have not switched off the main DB, electricity will still be consumed by the fridge, geyser or any plugged in chargers or appliances.
On your profile you will also be able to see the daily amount that gets deducted to cover the monthly fixed charges, your daily readings, the full account statement, the monthly invoices etc.
Kind regards
Management: Protea Metering
Protea Metering's reply11 Jul 2022, 19:42
Official
Good day Sandile
Have you logged on to your detailed OAMI profile recently? Because that shows that your consumption has been minimal since Thursday and not closely resembling the usual figures:
| Date | KWH Electricity consumed | Mon 4 July | 5.8
| Tue 5 July | 4.6
| Wed 6 July | 7.4
| Thu 7 July | 2.0
| Fri 8 July | 0.4
| Sat 9 July | 0.5
| Sun 10 July | 0.4
| Mon 11 July | 0.2
Even if you are not at home and you have not switched off the main DB, electricity will still be consumed by the fridge, geyser or any plugged in chargers or appliances.
On your profile you will also be able to see the daily amount that gets deducted to cover the monthly fixed charges, your daily readings, the full account statement, the monthly invoices etc.
Kind regards
Management: Protea Metering
Have you logged on to your detailed OAMI profile recently? Because that shows that your consumption has been minimal since Thursday and not closely resembling the usual figures:
| Date | KWH Electricity consumed | Mon 4 July | 5.8
| Tue 5 July | 4.6
| Wed 6 July | 7.4
| Thu 7 July | 2.0
| Fri 8 July | 0.4
| Sat 9 July | 0.5
| Sun 10 July | 0.4
| Mon 11 July | 0.2
Even if you are not at home and you have not switched off the main DB, electricity will still be consumed by the fridge, geyser or any plugged in chargers or appliances.
On your profile you will also be able to see the daily amount that gets deducted to cover the monthly fixed charges, your daily readings, the full account statement, the monthly invoices etc.
Kind regards
Management: Protea Metering
SN
Sandile N's updateReviewer Update
11 Jul 2022, 21:24The only appliance which is on is the fridge therefor it can not consume R100 credit this is totally unacceptable. The readings also show's that the electricity is not being used, I still fail to understand how can one be charged so bad, it's more like I'm not even away from home.
Your company better do something but this as it has so many complains and bad reviews. Not certified with your services.
Your company better do something but this as it has so many complains and bad reviews. Not certified with your services.
SN
Sandile N's update11 Jul 2022, 21:24
Reviewer Update
The only appliance which is on is the fridge therefor it can not consume R100 credit this is totally unacceptable. The readings also show's that the electricity is not being used, I still fail to understand how can one be charged so bad, it's more like I'm not even away from home.
Your company better do something but this as it has so many complains and bad reviews. Not certified with your services.
Your company better do something but this as it has so many complains and bad reviews. Not certified with your services.
Protea Metering's replyOfficial
12 Jul 2022, 07:15 Good day Sandile
Protea Metering does not determine the tariffs.
There are fixed charges for the water demand levy, sewer and gas.
Kindly refer to your account statement for confirmation of the fixed charges that gets deducted. What you should do is to take that into consideration when making top-up payments.
Kind regards
Management: Protea Metering
Protea Metering does not determine the tariffs.
There are fixed charges for the water demand levy, sewer and gas.
Kindly refer to your account statement for confirmation of the fixed charges that gets deducted. What you should do is to take that into consideration when making top-up payments.
Kind regards
Management: Protea Metering
Protea Metering's reply12 Jul 2022, 07:15
Official
Good day Sandile
Protea Metering does not determine the tariffs.
There are fixed charges for the water demand levy, sewer and gas.
Kindly refer to your account statement for confirmation of the fixed charges that gets deducted. What you should do is to take that into consideration when making top-up payments.
Kind regards
Management: Protea Metering
Protea Metering does not determine the tariffs.
There are fixed charges for the water demand levy, sewer and gas.
Kindly refer to your account statement for confirmation of the fixed charges that gets deducted. What you should do is to take that into consideration when making top-up payments.
Kind regards
Management: Protea Metering