ZR
Zovuyo R
1 reviews | Active since Aug 2026
09 Sept 2026, 14:32
RIDICULOUS INVOICING METHOD POOR SERVICE
I am tenant at Hampton Place I have just queried my account as I am unable to top up my electricity I have paid all levies that were charged for the month of August an amount of R575 which is more that the normal levies charged. Yesterday I tried to top up for R200 the transaction did not go through when I quiried with Leoni she said I have a balance of R407 where is this coming from why am I being invoiced for Sept when it is not even mid month this is ridiculous and does not make sense at all. The explanations provided are generic the statement provided is not detailed so that one can understand what they owe this amount does not reflect on the statement provided.
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Replies (6)0
Replies (6)
Protea Metering's replyOfficial
09 Sept 2026, 15:02Good day
We have checked the account, and the generic response that was provided is correct.
The monthly invoices are correct.
The payments are not sufficient.
The outstanding balance is correct:
| DT | CR | BALANCE
| Balance brought forward | R313.70
| 15/06/2026 | Monthly invoice | R313.70 | | R627.40
| 21/06/2026 | Portion from prepaid payment | R100.00 | R527.40
| 24/06/2026 | Portion from prepaid payment | R100.00 | R427.40
| 28/06/2026 | Portion from prepaid payment | R113.70 | R313.70
| 20/07/2026 | Portion from prepaid payment | R150.00 | R163.70
| 21/07/2026 | Monthly invoice | R407.58 | | R571.28
| 17/08/2026 | Monthly invoice | R407.58 | | R978.86
| 17/08/2026 | Portion from prepaid payment | R250.00 | R728.86
| 25/08/2026 | Portion from prepaid payment | R321.28 | R407.58
Please pay the outstanding balance before purchasing prepaid electricity.
Kind regards,
Protea Metering
HAPL -AG***
We have checked the account, and the generic response that was provided is correct.
The monthly invoices are correct.
The payments are not sufficient.
The outstanding balance is correct:
| DT | CR | BALANCE
| Balance brought forward | R313.70
| 15/06/2026 | Monthly invoice | R313.70 | | R627.40
| 21/06/2026 | Portion from prepaid payment | R100.00 | R527.40
| 24/06/2026 | Portion from prepaid payment | R100.00 | R427.40
| 28/06/2026 | Portion from prepaid payment | R113.70 | R313.70
| 20/07/2026 | Portion from prepaid payment | R150.00 | R163.70
| 21/07/2026 | Monthly invoice | R407.58 | | R571.28
| 17/08/2026 | Monthly invoice | R407.58 | | R978.86
| 17/08/2026 | Portion from prepaid payment | R250.00 | R728.86
| 25/08/2026 | Portion from prepaid payment | R321.28 | R407.58
Please pay the outstanding balance before purchasing prepaid electricity.
Kind regards,
Protea Metering
HAPL -AG***
Protea Metering's reply09 Sept 2026, 15:02
Official
Good day
We have checked the account, and the generic response that was provided is correct.
The monthly invoices are correct.
The payments are not sufficient.
The outstanding balance is correct:
| DT | CR | BALANCE
| Balance brought forward | R313.70
| 15/06/2026 | Monthly invoice | R313.70 | | R627.40
| 21/06/2026 | Portion from prepaid payment | R100.00 | R527.40
| 24/06/2026 | Portion from prepaid payment | R100.00 | R427.40
| 28/06/2026 | Portion from prepaid payment | R113.70 | R313.70
| 20/07/2026 | Portion from prepaid payment | R150.00 | R163.70
| 21/07/2026 | Monthly invoice | R407.58 | | R571.28
| 17/08/2026 | Monthly invoice | R407.58 | | R978.86
| 17/08/2026 | Portion from prepaid payment | R250.00 | R728.86
| 25/08/2026 | Portion from prepaid payment | R321.28 | R407.58
Please pay the outstanding balance before purchasing prepaid electricity.
Kind regards,
Protea Metering
HAPL -AG***
We have checked the account, and the generic response that was provided is correct.
The monthly invoices are correct.
The payments are not sufficient.
The outstanding balance is correct:
| DT | CR | BALANCE
| Balance brought forward | R313.70
| 15/06/2026 | Monthly invoice | R313.70 | | R627.40
| 21/06/2026 | Portion from prepaid payment | R100.00 | R527.40
| 24/06/2026 | Portion from prepaid payment | R100.00 | R427.40
| 28/06/2026 | Portion from prepaid payment | R113.70 | R313.70
| 20/07/2026 | Portion from prepaid payment | R150.00 | R163.70
| 21/07/2026 | Monthly invoice | R407.58 | | R571.28
| 17/08/2026 | Monthly invoice | R407.58 | | R978.86
| 17/08/2026 | Portion from prepaid payment | R250.00 | R728.86
| 25/08/2026 | Portion from prepaid payment | R321.28 | R407.58
Please pay the outstanding balance before purchasing prepaid electricity.
Kind regards,
Protea Metering
HAPL -AG***
ZR
Zovuyo R's updateReviewer Update
09 Sept 2026, 15:14Hi
How is there an outstanding amount when every month you have deducted all levies from purchases made where is the outstanding amount coming from as the deductions are automated in Aug a deduction of R575 was made which month is the outstanding amount coming from?
How is there an outstanding amount when every month you have deducted all levies from purchases made where is the outstanding amount coming from as the deductions are automated in Aug a deduction of R575 was made which month is the outstanding amount coming from?
ZR
Zovuyo R's update09 Sept 2026, 15:14
Reviewer Update
Hi
How is there an outstanding amount when every month you have deducted all levies from purchases made where is the outstanding amount coming from as the deductions are automated in Aug a deduction of R575 was made which month is the outstanding amount coming from?
How is there an outstanding amount when every month you have deducted all levies from purchases made where is the outstanding amount coming from as the deductions are automated in Aug a deduction of R575 was made which month is the outstanding amount coming from?
ZR
Zovuyo R's updateReviewer Update
09 Sept 2026, 15:16This means my levies for August are R982 if so why?
ZR
Zovuyo R's update09 Sept 2026, 15:16
Reviewer Update
This means my levies for August are R982 if so why?
Protea Metering's replyOfficial
09 Sept 2026, 15:26R982 IS NOT THE AUGUST AMOUNT. The August amount is R407.58. But there are arrears amounts from previous months.
The balance that must be paid now is R407.58. You must purchase for more than the outstanding amount, to get electricity.
Kind regards,
Protea Metering
The balance that must be paid now is R407.58. You must purchase for more than the outstanding amount, to get electricity.
Kind regards,
Protea Metering
Protea Metering's reply09 Sept 2026, 15:26
Official
R982 IS NOT THE AUGUST AMOUNT. The August amount is R407.58. But there are arrears amounts from previous months.
The balance that must be paid now is R407.58. You must purchase for more than the outstanding amount, to get electricity.
Kind regards,
Protea Metering
The balance that must be paid now is R407.58. You must purchase for more than the outstanding amount, to get electricity.
Kind regards,
Protea Metering
ZR
Zovuyo R's updateReviewer Update
09 Sept 2026, 15:51Hi
Can I please see a detailed report of the arreas as I do not understand because you have deducted the full amount each month I would like a statement showing purchase and deduction made for all the months from when this was implemented for water and electricity please. I want a full indication of where the arrears are coming from as levies are dedud=cted with every purchase till fully covered. I want us to be on the same page thanks.
Can I please see a detailed report of the arreas as I do not understand because you have deducted the full amount each month I would like a statement showing purchase and deduction made for all the months from when this was implemented for water and electricity please. I want a full indication of where the arrears are coming from as levies are dedud=cted with every purchase till fully covered. I want us to be on the same page thanks.
ZR
Zovuyo R's update09 Sept 2026, 15:51
Reviewer Update
Hi
Can I please see a detailed report of the arreas as I do not understand because you have deducted the full amount each month I would like a statement showing purchase and deduction made for all the months from when this was implemented for water and electricity please. I want a full indication of where the arrears are coming from as levies are dedud=cted with every purchase till fully covered. I want us to be on the same page thanks.
Can I please see a detailed report of the arreas as I do not understand because you have deducted the full amount each month I would like a statement showing purchase and deduction made for all the months from when this was implemented for water and electricity please. I want a full indication of where the arrears are coming from as levies are dedud=cted with every purchase till fully covered. I want us to be on the same page thanks.
Protea Metering's replyOfficial
10 Sept 2026, 07:27Good day Zovuyo
Kindly refer to the detailed email sent, we trust that it provides clarity. Should you need more information please respond to the emails received?
Kind regards,
Protea Metering
Kindly refer to the detailed email sent, we trust that it provides clarity. Should you need more information please respond to the emails received?
Kind regards,
Protea Metering
Protea Metering's reply10 Sept 2026, 07:27
Official
Good day Zovuyo
Kindly refer to the detailed email sent, we trust that it provides clarity. Should you need more information please respond to the emails received?
Kind regards,
Protea Metering
Kindly refer to the detailed email sent, we trust that it provides clarity. Should you need more information please respond to the emails received?
Kind regards,
Protea Metering