KN
K N
1 reviews | Active since Oct 2015
02 Dec 2015, 20:23
Response
Thats correct. Always a customer issue and you never take responsibility to cover yourself. For your information your organisation has accepted responsibility and reimbursed me. I do have email proof of communication issues from your organisations side. It looks like all your comments are incorrect. Are you sure you have the correct clients details or is there miss communication once again?
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Protea Metering's replyOfficial
03 Dec 2015, 11:28Hello Naidoo12,
Indeed we do have the account details. And indeed we do not have any control over how a consumer manages their own payments.
And despite the fact that the account was overdue, and despite the fact that you had ignored the polite request to forward proof of payment to make us aware of payment, we reversed the fee's for credit control action as a GESTURE OF GOOD FAITH.
We believe that your own remark proofs that the level of service truly does not seem to be the problem here now.
Although we regret that you regard service levels to be poor, we regard this matter as finalised and do not intend to respond to any further posts on this forum.
Regards
Management
Indeed we do have the account details. And indeed we do not have any control over how a consumer manages their own payments.
And despite the fact that the account was overdue, and despite the fact that you had ignored the polite request to forward proof of payment to make us aware of payment, we reversed the fee's for credit control action as a GESTURE OF GOOD FAITH.
We believe that your own remark proofs that the level of service truly does not seem to be the problem here now.
Although we regret that you regard service levels to be poor, we regard this matter as finalised and do not intend to respond to any further posts on this forum.
Regards
Management
Best regards,
Protea Metering's reply03 Dec 2015, 11:28
Official
Hello Naidoo12,
Indeed we do have the account details. And indeed we do not have any control over how a consumer manages their own payments.
And despite the fact that the account was overdue, and despite the fact that you had ignored the polite request to forward proof of payment to make us aware of payment, we reversed the fee's for credit control action as a GESTURE OF GOOD FAITH.
We believe that your own remark proofs that the level of service truly does not seem to be the problem here now.
Although we regret that you regard service levels to be poor, we regard this matter as finalised and do not intend to respond to any further posts on this forum.
Regards
Management
Indeed we do have the account details. And indeed we do not have any control over how a consumer manages their own payments.
And despite the fact that the account was overdue, and despite the fact that you had ignored the polite request to forward proof of payment to make us aware of payment, we reversed the fee's for credit control action as a GESTURE OF GOOD FAITH.
We believe that your own remark proofs that the level of service truly does not seem to be the problem here now.
Although we regret that you regard service levels to be poor, we regard this matter as finalised and do not intend to respond to any further posts on this forum.
Regards
Management
Best regards,