Protea Metering...what a joke...never use a smart meter!

Seriously some telkom level of incompetence at this company. I have bought prepaid electricity on the 22/09/2019 which is still not loaded onto my smart meter because of PROTEA Metering's incompetence. as requested I have sent them my proof of payment and followed up on my "Escalated" complaint which incidentally has not been attended to yet as of 16/10/2019. Frustration is high and next steps are opening a case of theft at the police station