Protea Metering's poor customer service.

I don't even know where to start. It took an eternity for them to come install a meter. Eventually they did and guess what?? It's been faulty since the day they have installed it. It stops giving me an update of how many units I have left, making it difficult to track your usage or when you run out. You will only know once your lights go out and I'm unable to load more because it freezes. I have to them call them to send a technician to come install my tokens which I have done on 3 occasions respectively (who come at their own time might I add). Eventually they said they would send a technician come to install another meter today 07/8/2024 at 10am. It is now 14:05 and no one has pitched. No apology, my agent has been blowing up their emails to no avail/or response.

Because they said they would come at 10 I took a half day at work until 12 to allow them some grace if they run late and now I had to turn it in to a full day off. Their customer service is PATHETIC!

I have tried being patient and right now I am at my witts end!