Protea metering you pay we don't provide

On the 7th of February 2024 I app**** for service to be connected on the 28th of February 2024, I have been in my new property for more then 24 hours now and still no electricity the call center is of no help after hours service the worst and in the interim I have already received an account for R14 and no service I would like to know if protea metering is going to replace all the food that has gon off in my freezer I think as bad as it is eskom provides better service. Protea metering please come to the party and provide me with the service I pay you for as per our service level agreement.