NR
Nay R

1 reviews | Active since Nov 2018

28 Nov 2018, 17:45

Protea Metering , Water bill being collectef via ELECTRICITY bills,

Moved in july 2018, complex is fish eagle in highveld, I then realised my electricity consumption is really high, I called and was told that the metering company has joinef forces with the water municipalities , and I will now be paying for water consumption via my prepaid electricity, I have a letter head stating this is now policy, I live in.a bachelor unit thats vacant for about 11 hours a day, today I purchase electricity , I get an.error that says I owe R800 reconnection fee, before my electricity can.be reconnected, I call thw emergency number 18 times no answer, I get a text saying text us rather , are you serious. A lady finally calls me back and we discuss, now heres the other story. The R800 "reconnection fee they stated on their invoice is actually a water deposit bill, from July to date, that when these 2 companies ( ola ) realised their errors , this inv became due.... I never got a text, an email, not even a call , discussing the problem or issues, just that I won't have electricity until my water bill os settled, WHICH I DIDNT KNOW WAS GOING TO BE CUT OFF. IM BEING HELD BY GUN POINT TO PAY FOR WATER VIA MY ELECTRICITY AND TO HELL WITH LAWFULNESS, PAY THE WATER OR GET NO ELECTRICITY.... THIS IS WHAT IM SUBJECTED TOO... MY AGENT SAYS CONTACT PROTEA METERING, PROTEA METERING SAYS CONTACT THE OWNER, THE OWNER WHO EVEN KNOWS HOW TO GET IN CONTACT WITH THEM, "YET AND STILL I HAVE 0 Electricity, , AND from the previous reviews, im sure to recieve an arrogant response , because I see how cheeky their responses are, , I AM not LIABLE FOR ERRORS REALISED 6 Months ago, WE AS TAX PAYERD DESERVE TO BE INFORMED AND NOT BUL****, BECAUSE YOU FOUND A LOOP HOLE ON HOW TO RECOVER YOUR WATER COSTS VIA ELECTRICITY LATE...

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Replies (4)
Protea Metering
Protea Metering's reply30 Nov 2018, 09:13
Official
Good morning Nay

You unfortunately did not provide sufficient details to enable us to locate your account on our system.  Have you filled in an application form for us to capture your details?

We are collecting water funds on behalf of the Body Corporate - they need to settle the bulk water account to ensure the continued supply of services to the whole complex.

Water invoices are processed and payable every month.  If you are not able to purchase electricity it may be that you have an overdue water account.  We have to apply certain measures to ensure that the water funds are collected.  Credit control actions to ensure that clients pay for their consumption in normal practice, and according to Council bylaws.

You are welcome to send us an email on *** providing your account number or unit number to enable us to assist you further.

Kind regards

Management

Protea Metering
NR
Nay R's update30 Nov 2018, 11:26
Reviewer Update
Ive been living at this place since July, why is my water bill only being invoiced in October, also with no notification .... My details were captured just fine in the initial login process, my cell the same ...Just another excuse not to deal with customer service, ! The common.decency of sending information to tenants and not holding us hostage with electricity stunts ...its ridiculous and this is a promise ,, to apologize for not communicating about a water deposit, apologizing for reckless management, apologizing for poor service ... I expect a call.
Protea Metering
Protea Metering's reply30 Nov 2018, 14:10
Official
 Good day Nay 
 
No account under the name of Nay Rhylie could be found on our system.  In our previous response we informed you that we do not have the unit number to enable us to attend to your query.

You were asked to provide us with further details on our office email address.  If you really need further assistance please do as requested?

Regards

Management
Protea Metering
NR
Nay R's update30 Nov 2018, 15:37
Reviewer Update
46 Fish eagle, im not sending another email as the manager at protea has already sent me emails , about a different case, I want a phone call, with 0 attitude and an explanation and a humble apology, I refuse to be bul**** like this, Service your clients , Great customer service is a must. I refuse any less then common courtesy .