1 reviews | Active since Nov 2018
Protea Metering , Water bill being collectef via ELECTRICITY bills,
Moved in july 2018, complex is fish eagle in highveld, I then realised my electricity consumption is really high, I called and was told that the metering company has joinef forces with the water municipalities , and I will now be paying for water consumption via my prepaid electricity, I have a letter head stating this is now policy, I live in.a bachelor unit thats vacant for about 11 hours a day, today I purchase electricity , I get an.error that says I owe R800 reconnection fee, before my electricity can.be reconnected, I call thw emergency number 18 times no answer, I get a text saying text us rather , are you serious. A lady finally calls me back and we discuss, now heres the other story. The R800 "reconnection fee they stated on their invoice is actually a water deposit bill, from July to date, that when these 2 companies ( ola ) realised their errors , this inv became due.... I never got a text, an email, not even a call , discussing the problem or issues, just that I won't have electricity until my water bill os settled, WHICH I DIDNT KNOW WAS GOING TO BE CUT OFF. IM BEING HELD BY GUN POINT TO PAY FOR WATER VIA MY ELECTRICITY AND TO HELL WITH LAWFULNESS, PAY THE WATER OR GET NO ELECTRICITY.... THIS IS WHAT IM SUBJECTED TOO... MY AGENT SAYS CONTACT PROTEA METERING, PROTEA METERING SAYS CONTACT THE OWNER, THE OWNER WHO EVEN KNOWS HOW TO GET IN CONTACT WITH THEM, "YET AND STILL I HAVE 0 Electricity, , AND from the previous reviews, im sure to recieve an arrogant response , because I see how cheeky their responses are, , I AM not LIABLE FOR ERRORS REALISED 6 Months ago, WE AS TAX PAYERD DESERVE TO BE INFORMED AND NOT BUL****, BECAUSE YOU FOUND A LOOP HOLE ON HOW TO RECOVER YOUR WATER COSTS VIA ELECTRICITY LATE...
You unfortunately did not provide sufficient details to enable us to locate your account on our system. Have you filled in an application form for us to capture your details?
We are collecting water funds on behalf of the Body Corporate - they need to settle the bulk water account to ensure the continued supply of services to the whole complex.
Water invoices are processed and payable every month. If you are not able to purchase electricity it may be that you have an overdue water account. We have to apply certain measures to ensure that the water funds are collected. Credit control actions to ensure that clients pay for their consumption in normal practice, and according to Council bylaws.
You are welcome to send us an email on *** providing your account number or unit number to enable us to assist you further.
Kind regards
Management
Protea Metering
You unfortunately did not provide sufficient details to enable us to locate your account on our system. Have you filled in an application form for us to capture your details?
We are collecting water funds on behalf of the Body Corporate - they need to settle the bulk water account to ensure the continued supply of services to the whole complex.
Water invoices are processed and payable every month. If you are not able to purchase electricity it may be that you have an overdue water account. We have to apply certain measures to ensure that the water funds are collected. Credit control actions to ensure that clients pay for their consumption in normal practice, and according to Council bylaws.
You are welcome to send us an email on *** providing your account number or unit number to enable us to assist you further.
Kind regards
Management
Protea Metering
You were asked to provide us with further details on our office email address. If you really need further assistance please do as requested?
Regards
Management
Protea Metering
You were asked to provide us with further details on our office email address. If you really need further assistance please do as requested?
Regards
Management
Protea Metering
