1 reviews | Active since Aug 2017
Protea Metering Useless and bad Service
I have been away since the 26th of March 2020 and I made sure that there is enough electricity. When I left I had Something like R100 left on my bill. And mind you the only appliance that is on is the fridge.
2 weeks later I received an email that I ran out of credits and topped up with R300. Today this afternoon on 07 May 2020 I received an email that I'm overdue with R4900. how come R300 can go off this quick though there's only 1 appliance that is on whereas when I'm there full time R300 lasts me for a month?
Immediately after getting the email I called them and I spoke to a lady by the name lerato whom I have stated the reason for my frustrations and she said she will call back and she never did. I called again and she said my issue will be attended to before end of business today. And until now no one has ever came to me or communicated with.
It is unfortunately not possible to assist on this platform without any indication of which account/address the query is about.
Does your account include water and sewer as well? Have you checked that you do not have a water leak? If so, it will have a major impact on the account.
You will be contacted by an agent today to get the details and you will be assisted accordingly.
Kind regards
Management: Protea Metering
It is unfortunately not possible to assist on this platform without any indication of which account/address the query is about.
Does your account include water and sewer as well? Have you checked that you do not have a water leak? If so, it will have a major impact on the account.
You will be contacted by an agent today to get the details and you will be assisted accordingly.
Kind regards
Management: Protea Metering