1 reviews | Active since Aug 2022
Protea metering the worst ever
One star rating is actually more than I want to give this company. Our bill usually is around R1500 to 2k..on a high month maybe 2.5k. This month it spikes to R4200. After numerous emails and no reply...eventually I copied whoever I could and finally got a reply. Their reason is this is my usage and they can see usually every year we use more around this time. What nonsense! We use a gas stove and heater and there were no changes on our lifestyle to explain this. Will never trust this company... Especially 2 years ago we changed to gas stove and our bill dropped by R500... The next week a technician was there to "repair" our box. When I questioned him.. He says the office sent him to change the parts as it was apparently not rotating correctly. *******! And obviously the following month my bill was back to what it used to be even though we using gas. Will never trust them... When we buy elsewhere the first thing I will be checking is if protea is the supplier and will make sure to stay far from there.
As the appointed metering agent there are factors that we have control over and others that we don't.
We ensure that good quality meters are placed that function optimally. And we record the actual readings for the invoicing process.
The factors that we do not have any control over are the number of units that you consume, and the Council's promulgated tariffs. The consumption summary that we have shared via email shows that your consumption is perfectly in line with the normal figures, and we have informed you of the tariffs that increased from 01/07/2024, and that the invoice in question is the first full month on the new tariff. We also highlighted the difference in the number of days between the previous and the latest invoice.
After you saw that the reading is correct, we find it odd that you would not make use of the meter testing service where you have nothing to lose. If the meter is indeed faulty, the fee for testing gets credited, and the account is rectified.
The reality for all consumers is that the amount that one pays for electricity, water, sewer & fixed charges increase every year, even if the consumption figures stay the same. It is nonsensical to expect the amount to stay the same.
The exact same tariffs are app**** by the Council and all other metering agents.
Kind regards
Management: Protea Metering
As the appointed metering agent there are factors that we have control over and others that we don't.
We ensure that good quality meters are placed that function optimally. And we record the actual readings for the invoicing process.
The factors that we do not have any control over are the number of units that you consume, and the Council's promulgated tariffs. The consumption summary that we have shared via email shows that your consumption is perfectly in line with the normal figures, and we have informed you of the tariffs that increased from 01/07/2024, and that the invoice in question is the first full month on the new tariff. We also highlighted the difference in the number of days between the previous and the latest invoice.
After you saw that the reading is correct, we find it odd that you would not make use of the meter testing service where you have nothing to lose. If the meter is indeed faulty, the fee for testing gets credited, and the account is rectified.
The reality for all consumers is that the amount that one pays for electricity, water, sewer & fixed charges increase every year, even if the consumption figures stay the same. It is nonsensical to expect the amount to stay the same.
The exact same tariffs are app**** by the Council and all other metering agents.
Kind regards
Management: Protea Metering