KS
Koketso S
1 reviews | Active since Apr 2026
07 Apr 2026, 06:57
Protea Metering Terrible Service
I bought a voucher on Saturday 4th of April 2026 at about 09:00 but I noticed the system was faulty. They said token was received but "error connecting to server". Eventually when the system was back online they never renewed the token. Today I bought electricity and they said my token is queued for delivery but we still don't have electricity. My water account is not in arrears.
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Protea Metering's replyOfficial
09 Apr 2026, 13:25Good day Koketso
We regret the inconvenience that you had suffered as a result of the connection failure to our server on Saturday.
We had received an email as well in the meantime, where it was confirmed in our response that the tokens did load.
Kindly check if you agree, and if you need any further assistance kindly get in touch with the agent whom you received the email from, as we would love to ensure that the matter is properly resolved.
Kind regards,
Protea Metering
17VROS
We regret the inconvenience that you had suffered as a result of the connection failure to our server on Saturday.
We had received an email as well in the meantime, where it was confirmed in our response that the tokens did load.
Kindly check if you agree, and if you need any further assistance kindly get in touch with the agent whom you received the email from, as we would love to ensure that the matter is properly resolved.
Kind regards,
Protea Metering
17VROS
Protea Metering's reply09 Apr 2026, 13:25
Official
Good day Koketso
We regret the inconvenience that you had suffered as a result of the connection failure to our server on Saturday.
We had received an email as well in the meantime, where it was confirmed in our response that the tokens did load.
Kindly check if you agree, and if you need any further assistance kindly get in touch with the agent whom you received the email from, as we would love to ensure that the matter is properly resolved.
Kind regards,
Protea Metering
17VROS
We regret the inconvenience that you had suffered as a result of the connection failure to our server on Saturday.
We had received an email as well in the meantime, where it was confirmed in our response that the tokens did load.
Kindly check if you agree, and if you need any further assistance kindly get in touch with the agent whom you received the email from, as we would love to ensure that the matter is properly resolved.
Kind regards,
Protea Metering
17VROS