LM
Lesemang M
1 reviews | Active since Dec 2018
15 Jan 2021, 05:09
Protea metering taking clients for a ride
Horrible company which thumbsuck water reading to rob the client. During December I was alone at my but I received the highest water bill ever. The company can't tell how is this possible in fact my next door neighbour also got the same crazy bill. They are telling me to hire a plumber to investigate water leaks, these bunch of ****** think people are stupid. I was supposed to be the first one to notice if there are leaks in my house
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Replies (2)
Protea Metering's replyOfficial
15 Jan 2021, 07:23Good day Lesemang
There is a very easy manner to check if the water charge is correct - check the reading on the meter. You should have access to it. You can take a picture of the meter, clearly reflecting the meter number and the reading and send that to the office if you disagree with the reading according to which you have been billed.
You should also bear in mind that the invoice that you have received in December for the Nov consumption was over a shorter period, and the invoice for the December period for which you have been billed may be for a longer period. Kindly refer to the notice to this effect that was sent to all clients in November and again in December.
The truth is that a water leak is indeed often not visible - therefore the advice to get assistance to have that checked.
Without your complex name and unit number it is hard to provide you with feedback that is related to your unit specifically. We will contact you to get the address so that a proper reconciliation of the water account can be provided.
Kind regards
Management: Protea Metering
There is a very easy manner to check if the water charge is correct - check the reading on the meter. You should have access to it. You can take a picture of the meter, clearly reflecting the meter number and the reading and send that to the office if you disagree with the reading according to which you have been billed.
You should also bear in mind that the invoice that you have received in December for the Nov consumption was over a shorter period, and the invoice for the December period for which you have been billed may be for a longer period. Kindly refer to the notice to this effect that was sent to all clients in November and again in December.
The truth is that a water leak is indeed often not visible - therefore the advice to get assistance to have that checked.
Without your complex name and unit number it is hard to provide you with feedback that is related to your unit specifically. We will contact you to get the address so that a proper reconciliation of the water account can be provided.
Kind regards
Management: Protea Metering
Protea Metering's reply15 Jan 2021, 07:23
Official
Good day Lesemang
There is a very easy manner to check if the water charge is correct - check the reading on the meter. You should have access to it. You can take a picture of the meter, clearly reflecting the meter number and the reading and send that to the office if you disagree with the reading according to which you have been billed.
You should also bear in mind that the invoice that you have received in December for the Nov consumption was over a shorter period, and the invoice for the December period for which you have been billed may be for a longer period. Kindly refer to the notice to this effect that was sent to all clients in November and again in December.
The truth is that a water leak is indeed often not visible - therefore the advice to get assistance to have that checked.
Without your complex name and unit number it is hard to provide you with feedback that is related to your unit specifically. We will contact you to get the address so that a proper reconciliation of the water account can be provided.
Kind regards
Management: Protea Metering
There is a very easy manner to check if the water charge is correct - check the reading on the meter. You should have access to it. You can take a picture of the meter, clearly reflecting the meter number and the reading and send that to the office if you disagree with the reading according to which you have been billed.
You should also bear in mind that the invoice that you have received in December for the Nov consumption was over a shorter period, and the invoice for the December period for which you have been billed may be for a longer period. Kindly refer to the notice to this effect that was sent to all clients in November and again in December.
The truth is that a water leak is indeed often not visible - therefore the advice to get assistance to have that checked.
Without your complex name and unit number it is hard to provide you with feedback that is related to your unit specifically. We will contact you to get the address so that a proper reconciliation of the water account can be provided.
Kind regards
Management: Protea Metering
LM
Lesemang M's updateReviewer Update
15 Jan 2021, 09:21Wasn't expecting anything more than this defensive response from you. Please fix your billing crisis, I am not the only one who is complaining about your invoices in my complex. Or perhaps you want all of them to complain in this platform to understand the impact and seriousness of this?
LM
Lesemang M's update15 Jan 2021, 09:21
Reviewer Update
Wasn't expecting anything more than this defensive response from you. Please fix your billing crisis, I am not the only one who is complaining about your invoices in my complex. Or perhaps you want all of them to complain in this platform to understand the impact and seriousness of this?