PQ
Phila Q
1 reviews | Active since Mar 2021
13 Dec 2024, 09:35
Protea metering such an inconvenience!
Your credit does not load immediately and it’s such an inconvenience. I bought electricity at 6 am and at 9 am my credit had still not loaded. I had to call a call centre that opens at 8 am and even then it was a struggle getting through! I am beyond annoyed especially because I was told for it to load asap you need buy through Oami and that’s what I do and still won’t load my credit immediately after buying. This system is compete whack!!!!!!!!!!!!!!
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Protea Metering's replyOfficial
13 Dec 2024, 13:38Good day Phila
Thank you for reaching out to us. It is noted that the token has loaded in the meantime. The tokens were unfortunately very slow to load and we sincerely apologize for the inconvenience. Our company is in the process of updating our communication platforms to much newer technology and that is unfortunately something that will take a while. Simply changing our full portfolio over to new systems all at once may not be in the interest of our clients. The entirety of the project will therefore take some time, well into the new year. In the interim consumers can manage what they can as best as possible, that is the timing of payments. A payment should be made while there is still sufficient electricity credits for 12 to 24 hours. If the loading of the token is then slow, the consumer will know that it will eventually load before the meter runs out of credits.
Please do not hesitate to get in touch with our offices should any further assistance be required.
Kind regards
Management: Protea Metering
Thank you for reaching out to us. It is noted that the token has loaded in the meantime. The tokens were unfortunately very slow to load and we sincerely apologize for the inconvenience. Our company is in the process of updating our communication platforms to much newer technology and that is unfortunately something that will take a while. Simply changing our full portfolio over to new systems all at once may not be in the interest of our clients. The entirety of the project will therefore take some time, well into the new year. In the interim consumers can manage what they can as best as possible, that is the timing of payments. A payment should be made while there is still sufficient electricity credits for 12 to 24 hours. If the loading of the token is then slow, the consumer will know that it will eventually load before the meter runs out of credits.
Please do not hesitate to get in touch with our offices should any further assistance be required.
Kind regards
Management: Protea Metering
Protea Metering's reply13 Dec 2024, 13:38
Official
Good day Phila
Thank you for reaching out to us. It is noted that the token has loaded in the meantime. The tokens were unfortunately very slow to load and we sincerely apologize for the inconvenience. Our company is in the process of updating our communication platforms to much newer technology and that is unfortunately something that will take a while. Simply changing our full portfolio over to new systems all at once may not be in the interest of our clients. The entirety of the project will therefore take some time, well into the new year. In the interim consumers can manage what they can as best as possible, that is the timing of payments. A payment should be made while there is still sufficient electricity credits for 12 to 24 hours. If the loading of the token is then slow, the consumer will know that it will eventually load before the meter runs out of credits.
Please do not hesitate to get in touch with our offices should any further assistance be required.
Kind regards
Management: Protea Metering
Thank you for reaching out to us. It is noted that the token has loaded in the meantime. The tokens were unfortunately very slow to load and we sincerely apologize for the inconvenience. Our company is in the process of updating our communication platforms to much newer technology and that is unfortunately something that will take a while. Simply changing our full portfolio over to new systems all at once may not be in the interest of our clients. The entirety of the project will therefore take some time, well into the new year. In the interim consumers can manage what they can as best as possible, that is the timing of payments. A payment should be made while there is still sufficient electricity credits for 12 to 24 hours. If the loading of the token is then slow, the consumer will know that it will eventually load before the meter runs out of credits.
Please do not hesitate to get in touch with our offices should any further assistance be required.
Kind regards
Management: Protea Metering