Protea Metering, Ridiculous Water Bill.

Protea Metering!

Your service sucks. I had to pay R603 for water i mean WHAT THE HELL!!!! Even in the house with 10 people living in it, i don't they can pay that large amount of money just for water for only one months.

During the month of May 2018, i was charge arreases everytime i make a purchase for electricity, eventually same month the arrears / charges stopped.

Usually i receive water bill by email from Protea Metering by the end of each and every month. However by the end of May 2018 i did not received any invoice, same month i was charged with arrears.

Surprisingly now towards the end June 2018 i noticed that billing for water was updated on their online system called OAMI. That bill was R602 and few cents, we never used that much water, i sent an email to ********** and cc the person from your facility who used to email invoices to me for water usage. This person goes by the name of Heidi ( Excuse my spelling), but my email/ enquiry was totally ignore.

Then on this day 27th June 2018 i could not buy electricity due to this large amount, for the fact that the electricity was running out and it is winter, i bit the bullet and pay the amount so that we can be able to buy electricity.

Get this! That amount i paid because we wanted electricity. It doesn't mean that i acknowledged your pethetic reckless actions for not doing the work properly.

I mean i am very disappointed, this is very unprofessional. How can this be? That large amount of money doesn't even make any sense for such a small period. What are we really paying for? We don't water plants, and i don't also use washing machine, maybe that would have been an excuse. I live in a complex.

I want my money back! I cannot pay for such reckless actions of your team for not doing their job properly. I don't agree and i will never agree, this is a day light *******.

You should be working very well with your customers, but all you do is to push them away. I think you should understand that you're Protea Metering because of this customers.

Please attend to this urgently...!!!

A very Unhappy Customer.

KT Mathebula