1 reviews | Active since Apr 2014
Protea Metering-Poor service delivery
<div>I am writing to formally express my concerns regarding the ongoing issues I have been experiencing with Protea Metering. For the past few months, I have faced significant challenges, including a lack of electricity for three weeks and unresolved billing discrepancies. Recently, I had a leak that should have been addressed months ago. Although the issue was eventually fixed, I am now being presented with an exorbitant bill for wasted water that I did not use. The calculations provided to me do not make sense, and despite my attempts to discuss this with ****, I feel that my concerns are being dismissed. I have requested that this matter be escalated, as I believe there should be a fair review process for situations like mine. Unfortunately, my requests have gone unanswered, and I feel as though I am being ignored. This lack of accountability is disheartening, and I am concerned about the power dynamics at play.</div>
Thank you for reaching out to us.
What needs to be clarified firstly is that Protea Metering does not own or maintain any of the water infrastructure at the property, and neither are we responsible for finding or fixing leaks.
With a leak at your unit, you will naturally have a higher water bill. That does not mean that the invoices are incorrect or that the calculations are incorrect. The promulgated tariffs are used and are available for anybody to confirm what the tariffs are. The Council does not exclude the leaked consumption from the bill - it is payable in full.
The fact that the leak was present for an extended period before you had it fixed has unfortunately impacted your account negatively.
As the owner of the unit the power is in your hands - from being responsible for leaks at your property, up to managing account payments.
With that being said, it is always our aim to assist our clients as far as we possibly can.
The additional high consumption invoice amounts will be added to the arrangement account that was created originally.
One of our dedicated team members will be in touch with you shortly, to resolve the matter and to provide a solution that will support your requirements.
Kind regards,
Protea Metering
14 HV-HIGH
Thank you for reaching out to us.
What needs to be clarified firstly is that Protea Metering does not own or maintain any of the water infrastructure at the property, and neither are we responsible for finding or fixing leaks.
With a leak at your unit, you will naturally have a higher water bill. That does not mean that the invoices are incorrect or that the calculations are incorrect. The promulgated tariffs are used and are available for anybody to confirm what the tariffs are. The Council does not exclude the leaked consumption from the bill - it is payable in full.
The fact that the leak was present for an extended period before you had it fixed has unfortunately impacted your account negatively.
As the owner of the unit the power is in your hands - from being responsible for leaks at your property, up to managing account payments.
With that being said, it is always our aim to assist our clients as far as we possibly can.
The additional high consumption invoice amounts will be added to the arrangement account that was created originally.
One of our dedicated team members will be in touch with you shortly, to resolve the matter and to provide a solution that will support your requirements.
Kind regards,
Protea Metering
14 HV-HIGH