Protea Metering: poor administration

We moved into our new home on 1 December 2018. I contacted Protea Metering regarding application for an account, filled in the forms and paid the deposit.

In January I had still not head back regarding my application- no account number given, no bill, nothing. I emailed them to ask about the status of the account, no reply.

Today I received an sms from them stating that my account is in arrears and they are going to send a letter of demand! I still don't have an account number! And no bill!

Please sort this out asap- I can't make payment without an account number for reference!