Protea Metering Only Responds After Public Escalation

I am extremely frustrated with the poor customer service and lack of communication from Protea Metering.

I have been attempting to get assistance regarding electricity units that were purchased but have not been correctly credited to my meter. Despite sending multiple emails and follow-ups, I have received no response, no acknowledgment, and no effort to resolve the matter.

What is particularly concerning is that this is not the first time I have experienced this. It appears that the only time Protea Metering responds to customers is when issues are escalated through platforms such as HelloPeter. Customers should not be forced to lodge public complaints simply to receive a response regarding a paid service.

Electricity is an essential service, and it is unacceptable for customers to be ignored when legitimate queries are raised. The complete lack of communication has caused unnecessary inconvenience and frustration.

Property Details:

Greenfields Estate Block 39 Unit 39301 Meter Number: ***

Desired Resolution:

Immediate investigation into the missing electricity units. Allocation of all outstanding units to my meter. A formal written response explaining the cause of the issue. Improved customer communication and response times.

I trust that Protea Metering will take this complaint seriously and resolve the matter urgently. Customers deserve timely support without having to resort to public escalation in order to be heard.