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Lebogang R
1 reviews | Active since Jul 2019
13 Aug 2021, 17:44
Protea metering once again
Good day guys Monday i wrote a complain about protea metering hoping they will resolve the problem gues what iam getting email that they apologize about the mistake that happened.. They are not saying anything about the 721 that i paid.. Today still their graph states that i am owing 607 this means i have to pay this money again.. This is really a ****.. Soon my lights will be off..
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Lebogang R's updateReviewer Update
16 Aug 2021, 02:09Good day
I am still experiencing problems with protea metering.. They still have not rep****. As i wrote the last time13th that my bill is on R600 after paying r721 that i do not know.. Believe me that yesterday morning i woke up with no electricity.. This means in 1 week i have to pay 2000.. M waiting to hear what the excuse will be because they apologized that it was their fault but they are not saying anything about my R721..INSTEAD THE BILLING ME MORE...I GUES they are use to getting away with everything
I am still experiencing problems with protea metering.. They still have not rep****. As i wrote the last time13th that my bill is on R600 after paying r721 that i do not know.. Believe me that yesterday morning i woke up with no electricity.. This means in 1 week i have to pay 2000.. M waiting to hear what the excuse will be because they apologized that it was their fault but they are not saying anything about my R721..INSTEAD THE BILLING ME MORE...I GUES they are use to getting away with everything
LR
Lebogang R's update16 Aug 2021, 02:09
Reviewer Update
Good day
I am still experiencing problems with protea metering.. They still have not rep****. As i wrote the last time13th that my bill is on R600 after paying r721 that i do not know.. Believe me that yesterday morning i woke up with no electricity.. This means in 1 week i have to pay 2000.. M waiting to hear what the excuse will be because they apologized that it was their fault but they are not saying anything about my R721..INSTEAD THE BILLING ME MORE...I GUES they are use to getting away with everything
I am still experiencing problems with protea metering.. They still have not rep****. As i wrote the last time13th that my bill is on R600 after paying r721 that i do not know.. Believe me that yesterday morning i woke up with no electricity.. This means in 1 week i have to pay 2000.. M waiting to hear what the excuse will be because they apologized that it was their fault but they are not saying anything about my R721..INSTEAD THE BILLING ME MORE...I GUES they are use to getting away with everything
Protea Metering's replyOfficial
17 Aug 2021, 13:16Good day Lebogang
Kindly note that it is not possible to assist on this platform without having any idea of the address that this refers to.
What can be said though is that only the residents of a household has an influence on the electricity and water consumption of a household. Does your Protea account include water- & sewer charges as well? Have you made sure that you do not have water leaks in your unit? Is the geyser not perhaps faulty - that can draw a lot of electricity. Have you used heaters lately? There are a thousand things that can lead to higher consumption that has nothing to do with what we do by simply capturing the actual readings.
We don't want to guess here. Kindly contact our offices and ask to be directed to the Portfolio Manger for your complex for proper assistance?
Kind regards
Management: Protea Metering
Kindly note that it is not possible to assist on this platform without having any idea of the address that this refers to.
What can be said though is that only the residents of a household has an influence on the electricity and water consumption of a household. Does your Protea account include water- & sewer charges as well? Have you made sure that you do not have water leaks in your unit? Is the geyser not perhaps faulty - that can draw a lot of electricity. Have you used heaters lately? There are a thousand things that can lead to higher consumption that has nothing to do with what we do by simply capturing the actual readings.
We don't want to guess here. Kindly contact our offices and ask to be directed to the Portfolio Manger for your complex for proper assistance?
Kind regards
Management: Protea Metering
Protea Metering's reply17 Aug 2021, 13:16
Official
Good day Lebogang
Kindly note that it is not possible to assist on this platform without having any idea of the address that this refers to.
What can be said though is that only the residents of a household has an influence on the electricity and water consumption of a household. Does your Protea account include water- & sewer charges as well? Have you made sure that you do not have water leaks in your unit? Is the geyser not perhaps faulty - that can draw a lot of electricity. Have you used heaters lately? There are a thousand things that can lead to higher consumption that has nothing to do with what we do by simply capturing the actual readings.
We don't want to guess here. Kindly contact our offices and ask to be directed to the Portfolio Manger for your complex for proper assistance?
Kind regards
Management: Protea Metering
Kindly note that it is not possible to assist on this platform without having any idea of the address that this refers to.
What can be said though is that only the residents of a household has an influence on the electricity and water consumption of a household. Does your Protea account include water- & sewer charges as well? Have you made sure that you do not have water leaks in your unit? Is the geyser not perhaps faulty - that can draw a lot of electricity. Have you used heaters lately? There are a thousand things that can lead to higher consumption that has nothing to do with what we do by simply capturing the actual readings.
We don't want to guess here. Kindly contact our offices and ask to be directed to the Portfolio Manger for your complex for proper assistance?
Kind regards
Management: Protea Metering