ST
Sphiwe T
1 reviews | Active since Sept 2020
21 Jul 2023, 22:20
Protea Metering **** of demand letters
So here is the email from Protea Metering.
They are making money through this ******** way of threatening clients with letters of demand, it’s for the second time am getting this. To them this is money making sceme now. Am not alone there is plenty of their clients having the same issue. It’s way for their business to thrive. These said letters of demand they making to clients and to pay for are made internally as they are not authorised by any law firm.
So these guys aren’t following any credit regulations instead they are merely abusing their power towards clients of theirs
Dear THE OWNER,
*** UN-ATTENDED MAILBOX - PLEASE DO NOT REPLY TO THIS EMAIL ***
LETTER OF DEMAND FOR ARREARS ELECTRICITY/WATER ACCOUNT
This is a Letter of Demand regarding your electricity/water account at Protea Metering that is in arrears with the amount of R1 074.59.
Kindly contact this office urgently if you have already made payment.
Please make a full payment using the banking details and reference that is quoted below.
Your payment must reflect on our bank statement before 07:00 on the seventh day of the date of this notice, including weekends.
To avoid disconnection and the related costs that WILL be charged, proof of payment must be received before 07:00 on the seventh day of the date of this notice.
Please email the proof of payment to ***. In accordance with Council Bylaws, your deposit will be revised after every credit control action.
The cost of this notice is R508.06. The fee for a disconnection is R965.27.
Helpful (0)
Replies (5)0
Replies (5)ST
Sphiwe T's updateReviewer Update
21 Jul 2023, 22:25My question is if these letters are made internally why charge it to clients account and paid to the said business. This is serious money making scheme they are doing here, it’s ********* of this business to do this to its clients.
ST
Sphiwe T's update21 Jul 2023, 22:25
Reviewer Update
My question is if these letters are made internally why charge it to clients account and paid to the said business. This is serious money making scheme they are doing here, it’s ********* of this business to do this to its clients.
Protea Metering's replyOfficial
26 Jul 2023, 17:43Good dy Sphiwe
It is virtually impossible to get a LOD without being in arrears.
The process of monitoring overdue accounts and processing and sending notices involves actual costs.
The penalty fees are according tp the Council's promulgated tariff structure to enable the service provider to recoup the costs that are incurred.
We would love to assist by confirming if the LOD was a mistake, or if the account is actually in arrears - please provide the unit address or the account number to enable us to resolve the matter.
Kind regards
Management: Protea Metering
It is virtually impossible to get a LOD without being in arrears.
The process of monitoring overdue accounts and processing and sending notices involves actual costs.
The penalty fees are according tp the Council's promulgated tariff structure to enable the service provider to recoup the costs that are incurred.
We would love to assist by confirming if the LOD was a mistake, or if the account is actually in arrears - please provide the unit address or the account number to enable us to resolve the matter.
Kind regards
Management: Protea Metering
Protea Metering's reply26 Jul 2023, 17:43
Official
Good dy Sphiwe
It is virtually impossible to get a LOD without being in arrears.
The process of monitoring overdue accounts and processing and sending notices involves actual costs.
The penalty fees are according tp the Council's promulgated tariff structure to enable the service provider to recoup the costs that are incurred.
We would love to assist by confirming if the LOD was a mistake, or if the account is actually in arrears - please provide the unit address or the account number to enable us to resolve the matter.
Kind regards
Management: Protea Metering
It is virtually impossible to get a LOD without being in arrears.
The process of monitoring overdue accounts and processing and sending notices involves actual costs.
The penalty fees are according tp the Council's promulgated tariff structure to enable the service provider to recoup the costs that are incurred.
We would love to assist by confirming if the LOD was a mistake, or if the account is actually in arrears - please provide the unit address or the account number to enable us to resolve the matter.
Kind regards
Management: Protea Metering
ST
Sphiwe T's updateReviewer Update
27 Jul 2023, 12:22Am at unit 85 Protea Sugarbush
Care to explain why another letter of demand was send and charge of another R508 added to my account
If this matter is not resolved am taking action , I will not allow to be lifted by your firm
Care to explain why another letter of demand was send and charge of another R508 added to my account
If this matter is not resolved am taking action , I will not allow to be lifted by your firm
ST
Sphiwe T's update27 Jul 2023, 12:22
Reviewer Update
Am at unit 85 Protea Sugarbush
Care to explain why another letter of demand was send and charge of another R508 added to my account
If this matter is not resolved am taking action , I will not allow to be lifted by your firm
Care to explain why another letter of demand was send and charge of another R508 added to my account
If this matter is not resolved am taking action , I will not allow to be lifted by your firm
Protea Metering's replyOfficial
27 Jul 2023, 13:59Good day Sphiwe
Thank you for confirming the account information.
As explained before, the system will not process a LOD if the account is paid in full.
Each invoice has a due date for receiving payment of the full amount.
The LOD that was processed on 22nd May was for the amount of R702.61 that was in arrears at that stage. The penalty fee that is aloowed by COJ bylaws, to enable us to recoup actual costs incurred, was charged on the invoice dated 26/06/2023.
The LOD that was processed on 21nd July was for the amount of R1 074.59 that was in arrears at that stage. The penalty fee has not been charged out yet, it will follow on the first invoice that gets processed after full payment is received.
The Body Corporate is responsible for payment of the bulk water account of the complex. If the bulk account is not paid in full, services to the whole complex may be disconnected. It is therefore crucial to receive sufficient payment from consumers to enable the Body Corporate to honor their responsibility.
You account unfortunately hardly ever is paid up to date;
| Date | Description | Dt | Cr | Balance
| 24/03/2023 | Balance brought forward: | | | R186.16
| 24/03/2023 | Invoice 38444.45009 (Due date 13/04/2023) | R338.67 | | R524.83
| 26/03/2023 | *** Unipin portion of R100.00 | | R50.00 | R474.83
| 28/03/2023 | *** Unipin portion of R70.00 | | R35.00 | R439.83
| 01/04/2023 | *** Unipin portion of R80.00 | | R40.00 | R399.83
| 03/04/2023 | *** Unipin portion of R100.00 | | R50.00 | R349.83
| 10/04/2023 | *** Unipin portion of R100.00 | | R8.41 | R341.42
| 17/04/2023 | *** Unipin portion of R180.00 | | R90.00 | R251.42
| 24/04/2023 | *** Unipin portion of R150.00 | | R75.00 | R176.42
| 25/04/2023 | Interest on overdue account | R2.65 | R179.07
| 25/04/2023 | Invoice 38444.45041 (Due date 15/05/2023) | R949.96 | | R1 129.03
| 29/04/2023 | *** Unipin portion of R100.00 | | R50.00 | R1 079.03
| 30/04/2023 | *** Unipin portion of R90.00 | | R45.00 | R1 034.03
| 02/05/2023 | *** Unipin portion of R100.00 | | R50.00 | R984.03
| 06/05/2023 | *** Unipin portion of R100.00 | | R31.42 | R952.61
| 17/05/2023 | *** Unipin portion of R500.00 | | R250.00 | R702.61
| 23/05/2023 | Interest on overdue account | R10.54 | | R713.15
| 23/05/2023 | Invoice 38444.45069 (Due date 12/06/2023) | R953.79 | | R1 666.94
| 31/05/2023 | Transfer: S TAU | | R1 666.94 | R0.00
| 26/06/2023 | Invoice 38444.45103 (Due date 16/07/2023) | R1 074.59 | | R1 074.59
| 24/07/2023 | *** Unipin portion of R1 000.00| | R500.00 | R574.59
| 26/07/2023 | Interest on overdue account | R8.62 | | R583.21
| 26/07/2023 | Invoice 38444.45133 (Due date 15/08/2023) | R171.72 | | R754.93
You are advised to pay your water invoices in full by the due date to prevent further credit control action and the related charges.
Kind regards
Management: Protea Metering
Thank you for confirming the account information.
As explained before, the system will not process a LOD if the account is paid in full.
Each invoice has a due date for receiving payment of the full amount.
The LOD that was processed on 22nd May was for the amount of R702.61 that was in arrears at that stage. The penalty fee that is aloowed by COJ bylaws, to enable us to recoup actual costs incurred, was charged on the invoice dated 26/06/2023.
The LOD that was processed on 21nd July was for the amount of R1 074.59 that was in arrears at that stage. The penalty fee has not been charged out yet, it will follow on the first invoice that gets processed after full payment is received.
The Body Corporate is responsible for payment of the bulk water account of the complex. If the bulk account is not paid in full, services to the whole complex may be disconnected. It is therefore crucial to receive sufficient payment from consumers to enable the Body Corporate to honor their responsibility.
You account unfortunately hardly ever is paid up to date;
| Date | Description | Dt | Cr | Balance
| 24/03/2023 | Balance brought forward: | | | R186.16
| 24/03/2023 | Invoice 38444.45009 (Due date 13/04/2023) | R338.67 | | R524.83
| 26/03/2023 | *** Unipin portion of R100.00 | | R50.00 | R474.83
| 28/03/2023 | *** Unipin portion of R70.00 | | R35.00 | R439.83
| 01/04/2023 | *** Unipin portion of R80.00 | | R40.00 | R399.83
| 03/04/2023 | *** Unipin portion of R100.00 | | R50.00 | R349.83
| 10/04/2023 | *** Unipin portion of R100.00 | | R8.41 | R341.42
| 17/04/2023 | *** Unipin portion of R180.00 | | R90.00 | R251.42
| 24/04/2023 | *** Unipin portion of R150.00 | | R75.00 | R176.42
| 25/04/2023 | Interest on overdue account | R2.65 | R179.07
| 25/04/2023 | Invoice 38444.45041 (Due date 15/05/2023) | R949.96 | | R1 129.03
| 29/04/2023 | *** Unipin portion of R100.00 | | R50.00 | R1 079.03
| 30/04/2023 | *** Unipin portion of R90.00 | | R45.00 | R1 034.03
| 02/05/2023 | *** Unipin portion of R100.00 | | R50.00 | R984.03
| 06/05/2023 | *** Unipin portion of R100.00 | | R31.42 | R952.61
| 17/05/2023 | *** Unipin portion of R500.00 | | R250.00 | R702.61
| 23/05/2023 | Interest on overdue account | R10.54 | | R713.15
| 23/05/2023 | Invoice 38444.45069 (Due date 12/06/2023) | R953.79 | | R1 666.94
| 31/05/2023 | Transfer: S TAU | | R1 666.94 | R0.00
| 26/06/2023 | Invoice 38444.45103 (Due date 16/07/2023) | R1 074.59 | | R1 074.59
| 24/07/2023 | *** Unipin portion of R1 000.00| | R500.00 | R574.59
| 26/07/2023 | Interest on overdue account | R8.62 | | R583.21
| 26/07/2023 | Invoice 38444.45133 (Due date 15/08/2023) | R171.72 | | R754.93
You are advised to pay your water invoices in full by the due date to prevent further credit control action and the related charges.
Kind regards
Management: Protea Metering
Protea Metering's reply27 Jul 2023, 13:59
Official
Good day Sphiwe
Thank you for confirming the account information.
As explained before, the system will not process a LOD if the account is paid in full.
Each invoice has a due date for receiving payment of the full amount.
The LOD that was processed on 22nd May was for the amount of R702.61 that was in arrears at that stage. The penalty fee that is aloowed by COJ bylaws, to enable us to recoup actual costs incurred, was charged on the invoice dated 26/06/2023.
The LOD that was processed on 21nd July was for the amount of R1 074.59 that was in arrears at that stage. The penalty fee has not been charged out yet, it will follow on the first invoice that gets processed after full payment is received.
The Body Corporate is responsible for payment of the bulk water account of the complex. If the bulk account is not paid in full, services to the whole complex may be disconnected. It is therefore crucial to receive sufficient payment from consumers to enable the Body Corporate to honor their responsibility.
You account unfortunately hardly ever is paid up to date;
| Date | Description | Dt | Cr | Balance
| 24/03/2023 | Balance brought forward: | | | R186.16
| 24/03/2023 | Invoice 38444.45009 (Due date 13/04/2023) | R338.67 | | R524.83
| 26/03/2023 | *** Unipin portion of R100.00 | | R50.00 | R474.83
| 28/03/2023 | *** Unipin portion of R70.00 | | R35.00 | R439.83
| 01/04/2023 | *** Unipin portion of R80.00 | | R40.00 | R399.83
| 03/04/2023 | *** Unipin portion of R100.00 | | R50.00 | R349.83
| 10/04/2023 | *** Unipin portion of R100.00 | | R8.41 | R341.42
| 17/04/2023 | *** Unipin portion of R180.00 | | R90.00 | R251.42
| 24/04/2023 | *** Unipin portion of R150.00 | | R75.00 | R176.42
| 25/04/2023 | Interest on overdue account | R2.65 | R179.07
| 25/04/2023 | Invoice 38444.45041 (Due date 15/05/2023) | R949.96 | | R1 129.03
| 29/04/2023 | *** Unipin portion of R100.00 | | R50.00 | R1 079.03
| 30/04/2023 | *** Unipin portion of R90.00 | | R45.00 | R1 034.03
| 02/05/2023 | *** Unipin portion of R100.00 | | R50.00 | R984.03
| 06/05/2023 | *** Unipin portion of R100.00 | | R31.42 | R952.61
| 17/05/2023 | *** Unipin portion of R500.00 | | R250.00 | R702.61
| 23/05/2023 | Interest on overdue account | R10.54 | | R713.15
| 23/05/2023 | Invoice 38444.45069 (Due date 12/06/2023) | R953.79 | | R1 666.94
| 31/05/2023 | Transfer: S TAU | | R1 666.94 | R0.00
| 26/06/2023 | Invoice 38444.45103 (Due date 16/07/2023) | R1 074.59 | | R1 074.59
| 24/07/2023 | *** Unipin portion of R1 000.00| | R500.00 | R574.59
| 26/07/2023 | Interest on overdue account | R8.62 | | R583.21
| 26/07/2023 | Invoice 38444.45133 (Due date 15/08/2023) | R171.72 | | R754.93
You are advised to pay your water invoices in full by the due date to prevent further credit control action and the related charges.
Kind regards
Management: Protea Metering
Thank you for confirming the account information.
As explained before, the system will not process a LOD if the account is paid in full.
Each invoice has a due date for receiving payment of the full amount.
The LOD that was processed on 22nd May was for the amount of R702.61 that was in arrears at that stage. The penalty fee that is aloowed by COJ bylaws, to enable us to recoup actual costs incurred, was charged on the invoice dated 26/06/2023.
The LOD that was processed on 21nd July was for the amount of R1 074.59 that was in arrears at that stage. The penalty fee has not been charged out yet, it will follow on the first invoice that gets processed after full payment is received.
The Body Corporate is responsible for payment of the bulk water account of the complex. If the bulk account is not paid in full, services to the whole complex may be disconnected. It is therefore crucial to receive sufficient payment from consumers to enable the Body Corporate to honor their responsibility.
You account unfortunately hardly ever is paid up to date;
| Date | Description | Dt | Cr | Balance
| 24/03/2023 | Balance brought forward: | | | R186.16
| 24/03/2023 | Invoice 38444.45009 (Due date 13/04/2023) | R338.67 | | R524.83
| 26/03/2023 | *** Unipin portion of R100.00 | | R50.00 | R474.83
| 28/03/2023 | *** Unipin portion of R70.00 | | R35.00 | R439.83
| 01/04/2023 | *** Unipin portion of R80.00 | | R40.00 | R399.83
| 03/04/2023 | *** Unipin portion of R100.00 | | R50.00 | R349.83
| 10/04/2023 | *** Unipin portion of R100.00 | | R8.41 | R341.42
| 17/04/2023 | *** Unipin portion of R180.00 | | R90.00 | R251.42
| 24/04/2023 | *** Unipin portion of R150.00 | | R75.00 | R176.42
| 25/04/2023 | Interest on overdue account | R2.65 | R179.07
| 25/04/2023 | Invoice 38444.45041 (Due date 15/05/2023) | R949.96 | | R1 129.03
| 29/04/2023 | *** Unipin portion of R100.00 | | R50.00 | R1 079.03
| 30/04/2023 | *** Unipin portion of R90.00 | | R45.00 | R1 034.03
| 02/05/2023 | *** Unipin portion of R100.00 | | R50.00 | R984.03
| 06/05/2023 | *** Unipin portion of R100.00 | | R31.42 | R952.61
| 17/05/2023 | *** Unipin portion of R500.00 | | R250.00 | R702.61
| 23/05/2023 | Interest on overdue account | R10.54 | | R713.15
| 23/05/2023 | Invoice 38444.45069 (Due date 12/06/2023) | R953.79 | | R1 666.94
| 31/05/2023 | Transfer: S TAU | | R1 666.94 | R0.00
| 26/06/2023 | Invoice 38444.45103 (Due date 16/07/2023) | R1 074.59 | | R1 074.59
| 24/07/2023 | *** Unipin portion of R1 000.00| | R500.00 | R574.59
| 26/07/2023 | Interest on overdue account | R8.62 | | R583.21
| 26/07/2023 | Invoice 38444.45133 (Due date 15/08/2023) | R171.72 | | R754.93
You are advised to pay your water invoices in full by the due date to prevent further credit control action and the related charges.
Kind regards
Management: Protea Metering
Protea Metering's replyOfficial
31 Jul 2023, 10:53Good day Sphiwe
Despite all the communication we have not received payment or the request to put the overdue amount on arrangement.
The scheduled cut action will therefore be performed, and the related penalty fee will be applicable.
Kindly make urgent payment and forward the receipt to our info email address.
Kind regards
Management: Protea Metering
Despite all the communication we have not received payment or the request to put the overdue amount on arrangement.
The scheduled cut action will therefore be performed, and the related penalty fee will be applicable.
Kindly make urgent payment and forward the receipt to our info email address.
Kind regards
Management: Protea Metering
Protea Metering's reply31 Jul 2023, 10:53
Official
Good day Sphiwe
Despite all the communication we have not received payment or the request to put the overdue amount on arrangement.
The scheduled cut action will therefore be performed, and the related penalty fee will be applicable.
Kindly make urgent payment and forward the receipt to our info email address.
Kind regards
Management: Protea Metering
Despite all the communication we have not received payment or the request to put the overdue amount on arrangement.
The scheduled cut action will therefore be performed, and the related penalty fee will be applicable.
Kindly make urgent payment and forward the receipt to our info email address.
Kind regards
Management: Protea Metering