Protea Metering - OAMI - Inconsistent

I am a new Tenant at Southgate Ridge, The OAMI system is being used to purchase and administer prepaid. However i have got nothing but a bad experience.

My main concern is that the water consumption meter reading are not consistent 1) There was a week where i was away for a week and i picked up at least 98 liters of water was used in a few hours and the building manager could not advise and ask me to contact Protea 2) Can you please advise why would R150+ of rand value would be consumed between 10pm and 4am, please specify how on earth can i consume at least 3KLW in a few hours and on the dashboard is reflecting that its a charge for the past 3 days, when you calculate the water reading the and rand value consumed from my account it does match at all. 3) Does your call center ever work considering that we have to hold the line for at an hour and above without any assistance

This discrepancy in readings is not only causing financial strain but also raising concerns about the reliability of your metering system. Can we please look into this problem as i am not planning to find another place rather report this to the consumer ombudsman