1 reviews | Active since Feb 2015
Protea Metering not responsive and useless service
I can't believe the lack of service that I have received from Protea Metering. They sent me a letter of demand on the 3rd of October after my account was already settled on the 29th of September. I responded to the email advising that a letter of demand will be sent, and the response I received back from the billing department said that I have to the person that handles my account. I sent numerous email to Sandra, she is unresponsive to my emails and her lack of service is pathetic. I have even sent the documentation (proof of payment) through to some of her colleagues and was CC'd in emails they sent to Sandra and still there is no response. As this is the second time that this has happened, I have previously eventually got hold of Sandra on her phone. She was rude and of no help. Sandra is useless and this makes my experience with Protea Metering a horrible one.
Your account was not settled by the due date.
After the Friendly reminder with no cost implication was sent, we have not received any response and payment was made on the same day that we processed the Letter of Demand.
Since we incur actual costs by processing a Letter of demand, the charges payable by the client who is in default are in accordance with the City Council's bylaws and promulgated tariffs. You were informed accordingly.
We are satisfied that you have received proper information and that you were being treated fairly - the bylaws that are app**** protect both the client and the service provider.
Either by paying the account in time or communicating with us BEFORE the account is selected for Credit Control action will help prevent you from having such a horrible experience in future - it is all up to you since you are the only person who is in charge of managing your account payments.
Regards
Management: Protea Metering
Your account was not settled by the due date.
After the Friendly reminder with no cost implication was sent, we have not received any response and payment was made on the same day that we processed the Letter of Demand.
Since we incur actual costs by processing a Letter of demand, the charges payable by the client who is in default are in accordance with the City Council's bylaws and promulgated tariffs. You were informed accordingly.
We are satisfied that you have received proper information and that you were being treated fairly - the bylaws that are app**** protect both the client and the service provider.
Either by paying the account in time or communicating with us BEFORE the account is selected for Credit Control action will help prevent you from having such a horrible experience in future - it is all up to you since you are the only person who is in charge of managing your account payments.
Regards
Management: Protea Metering