NN
Nomalanga N
1 reviews | Active since Aug 2026
19 Aug 2026, 19:27
Protea metering (Nonsense service)
Protea Metering is unprofessional, your system last updated on the 15th of August. Purchased units that can last us an easy week and a half this weekend and now our lights are off, there is no way of telling how many units are left. This deployment is meant to assist but it is making life a living hell. You are not even attending to our queries or even answering the phone
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Protea Metering's replyOfficial
20 Aug 2026, 09:48Good day Nomalanga
We sincerely apologise for the continued delays and service interruptions following our recent cloud migration.
Our IT, Development and Operational teams remain focused on stabilising the environment, resolving outstanding issues and reducing the backlog as quickly as possible.
To assist with the increased demand, we have added additional staff to our call queues, extra after-hours support and more technicians in the field.
Despite these measures, call and query volumes remain extremely high. We kindly ask for your continued patience and understanding while our teams work through the remaining challenges.
Please be assured that resolving these issues and restoring our service levels remains our highest priority.
We are reaching out to you via email to obtain the account number/unit address to enable us to assist you urgently.
Kind regards,
Protea Metering
We sincerely apologise for the continued delays and service interruptions following our recent cloud migration.
Our IT, Development and Operational teams remain focused on stabilising the environment, resolving outstanding issues and reducing the backlog as quickly as possible.
To assist with the increased demand, we have added additional staff to our call queues, extra after-hours support and more technicians in the field.
Despite these measures, call and query volumes remain extremely high. We kindly ask for your continued patience and understanding while our teams work through the remaining challenges.
Please be assured that resolving these issues and restoring our service levels remains our highest priority.
We are reaching out to you via email to obtain the account number/unit address to enable us to assist you urgently.
Kind regards,
Protea Metering
Protea Metering's reply20 Aug 2026, 09:48
Official
Good day Nomalanga
We sincerely apologise for the continued delays and service interruptions following our recent cloud migration.
Our IT, Development and Operational teams remain focused on stabilising the environment, resolving outstanding issues and reducing the backlog as quickly as possible.
To assist with the increased demand, we have added additional staff to our call queues, extra after-hours support and more technicians in the field.
Despite these measures, call and query volumes remain extremely high. We kindly ask for your continued patience and understanding while our teams work through the remaining challenges.
Please be assured that resolving these issues and restoring our service levels remains our highest priority.
We are reaching out to you via email to obtain the account number/unit address to enable us to assist you urgently.
Kind regards,
Protea Metering
We sincerely apologise for the continued delays and service interruptions following our recent cloud migration.
Our IT, Development and Operational teams remain focused on stabilising the environment, resolving outstanding issues and reducing the backlog as quickly as possible.
To assist with the increased demand, we have added additional staff to our call queues, extra after-hours support and more technicians in the field.
Despite these measures, call and query volumes remain extremely high. We kindly ask for your continued patience and understanding while our teams work through the remaining challenges.
Please be assured that resolving these issues and restoring our service levels remains our highest priority.
We are reaching out to you via email to obtain the account number/unit address to enable us to assist you urgently.
Kind regards,
Protea Metering