JE
Jaco E
1 reviews | Active since May 2011
21 Oct 2018, 14:43
Protea Metering IS BAD NEWS
This is now the 2nd time that I made payment into the account they provided on their website and with the reference they provided. I have forward, to their email, the proof of payment and they still claim they cant find the payment. This payment is for electricity for my son's flat who is a student. Very strange that the person who I spoke to and confronted at their after hours number ********** 851, Heidi Seymore, could access their bank account but do not have access to the emails that I have send now 4 times!!!!! How ironic is this?????? This company is pathetic and their admin is in shambles ......... STAY AWAY AS FAR AS YOU CAN!!! THEY ARE BAD NEWS!!!!!
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Protea Metering's replyOfficial
22 Oct 2018, 08:13Good morning Jaco
Although Heidi could not find your payment she did assist you with an advance token to ensure that the unit would have sufficient electricity until she could involve our Book Keeping Dept with allocating the payment this morning. By now you should have received the electricity for the amount that you have purchased for.
Although she did not have access to the email address that you used to send your proof of payment to we are satisfied that she assisted you and provided an excellent service with the resources that she had available on her after hours standby shift.
Regards
Management: Protea Metering
Although Heidi could not find your payment she did assist you with an advance token to ensure that the unit would have sufficient electricity until she could involve our Book Keeping Dept with allocating the payment this morning. By now you should have received the electricity for the amount that you have purchased for.
Although she did not have access to the email address that you used to send your proof of payment to we are satisfied that she assisted you and provided an excellent service with the resources that she had available on her after hours standby shift.
Regards
Management: Protea Metering
Protea Metering's reply22 Oct 2018, 08:13
Official
Good morning Jaco
Although Heidi could not find your payment she did assist you with an advance token to ensure that the unit would have sufficient electricity until she could involve our Book Keeping Dept with allocating the payment this morning. By now you should have received the electricity for the amount that you have purchased for.
Although she did not have access to the email address that you used to send your proof of payment to we are satisfied that she assisted you and provided an excellent service with the resources that she had available on her after hours standby shift.
Regards
Management: Protea Metering
Although Heidi could not find your payment she did assist you with an advance token to ensure that the unit would have sufficient electricity until she could involve our Book Keeping Dept with allocating the payment this morning. By now you should have received the electricity for the amount that you have purchased for.
Although she did not have access to the email address that you used to send your proof of payment to we are satisfied that she assisted you and provided an excellent service with the resources that she had available on her after hours standby shift.
Regards
Management: Protea Metering