Protea Metering Ignoring Water Billing Dispute for Months

I am extremely disappointed with the level of service and communication from Protea Metering.

I first raised concerns regarding my water billing in February and have been actively following up since March. Despite sending multiple emails and reminders throughout March, April, and May, my queries have either been ignored or have not been properly addressed.

I have requested an explanation of the disputed charges and supporting meter readings, but I have yet to receive a satisfactory response. As a customer, I believe it is reasonable to expect transparency regarding how my water consumption is being calculated and billed.

I am willing to pay any legitimate charges and have attempted to resolve this matter amicably. However, the lack of communication and failure to investigate or explain the billing discrepancies has left me with no choice but to escalate the matter publicly.

I am requesting that Protea Metering urgently:

* Investigate the disputed water charges. * Provide the meter readings and consumption records used for billing. * Respond to my outstanding queries. * Resolve the matter without further delay.

It is unacceptable that a customer can raise a billing dispute and spend several months chasing responses with little to no progress. I hope this review prompts the necessary attention and action to finally resolve this issue.