Protea Metering Disappointing Experience

Item: Protea Metering
Rating: 1
Author: Lebogang S

I am extremely disappointed with the service from Protea Metering. My husband and I purchased electricity on the same day, only to receive the same token number. It's now been a week since I reported this issue, and despite numerous requests for a refund or a new token, we have received neither.

The only response I get from their customer service is that their prepaid team is "working on it." This vague and unhelpful response has done nothing to resolve our issue or reassure us.

We expected prompt and efficient service, but instead, we've been met with frustration and delay. This experience has been highly disappointing, and I would not recommend Protea Metering based on this lack of customer support and inefficiency.

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Replies (1)

Lebogang S's updateReviewer Update

01 Jul 2024, 10:43

I received an email today after sending an unpleasant email, their response stated'' Good day I can confirm that this was done already last week the other R200 was allocated to water as the water account was behind at that time. who gave them permission to do this, no one even took the initiative to send an email informing us of their allocation. For the sake of your company's reputation and customer trust, I hope Protea Metering can survive these poor decision-making practices and improve their customer service.

Lebogang S's update01 Jul 2024, 10:43

Reviewer Update