LN
Lindiwe N
1 reviews | Active since Mar 2024
21 Mar 2024, 04:28
Protea metering credit amount issue for new tenant
I am a new tenant at unit 113 Fern Valley, i have not even moved in yet and this credit is sitting at R2800 already and keeps going up. I sent an email but I get an auto reply about payment methods issues.
Please resolve this account because I will jot pay for something I have not used
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Protea Metering's replyOfficial
22 Mar 2024, 08:20Good day Lindiwe
Please make sure that your lease agreement was sent to our offices, and that you make a payment. As soon as a new account is opened in your name and your payment reflects, your account will reflect a credit balance.
You should then maintain a credit balance to keep the lights on. Whatever you are consuming daily on electricity and water will be deducted from the available credit, and top-up payments must be made before one runs out of credits. Never wait until the credit is depleted and the electricity goes off before you make the next payment. If your payments are well managed, you should never be without electricity, except for loadshedding or area power outages.
Please do not hesitate to contact our offices should you require any further assistance or information.
Kind regards
Management: Protea Metering
Please make sure that your lease agreement was sent to our offices, and that you make a payment. As soon as a new account is opened in your name and your payment reflects, your account will reflect a credit balance.
You should then maintain a credit balance to keep the lights on. Whatever you are consuming daily on electricity and water will be deducted from the available credit, and top-up payments must be made before one runs out of credits. Never wait until the credit is depleted and the electricity goes off before you make the next payment. If your payments are well managed, you should never be without electricity, except for loadshedding or area power outages.
Please do not hesitate to contact our offices should you require any further assistance or information.
Kind regards
Management: Protea Metering
Protea Metering's reply22 Mar 2024, 08:20
Official
Good day Lindiwe
Please make sure that your lease agreement was sent to our offices, and that you make a payment. As soon as a new account is opened in your name and your payment reflects, your account will reflect a credit balance.
You should then maintain a credit balance to keep the lights on. Whatever you are consuming daily on electricity and water will be deducted from the available credit, and top-up payments must be made before one runs out of credits. Never wait until the credit is depleted and the electricity goes off before you make the next payment. If your payments are well managed, you should never be without electricity, except for loadshedding or area power outages.
Please do not hesitate to contact our offices should you require any further assistance or information.
Kind regards
Management: Protea Metering
Please make sure that your lease agreement was sent to our offices, and that you make a payment. As soon as a new account is opened in your name and your payment reflects, your account will reflect a credit balance.
You should then maintain a credit balance to keep the lights on. Whatever you are consuming daily on electricity and water will be deducted from the available credit, and top-up payments must be made before one runs out of credits. Never wait until the credit is depleted and the electricity goes off before you make the next payment. If your payments are well managed, you should never be without electricity, except for loadshedding or area power outages.
Please do not hesitate to contact our offices should you require any further assistance or information.
Kind regards
Management: Protea Metering