CN
Cathrine N
1 reviews | Active since Jan 2020
13 Oct 2020, 10:37
Protea metering Centurion Worst technical support
Protea metering in Centurion has the worst technical support for it's clients. We have experienced power outage since 8:15. We have called them asking for a technician to assist, but they kept informing us that they can only send out someone after 4pm. Even after explaining to them that we are working from home and we cannot wait unti 4pm.
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Protea Metering's replyOfficial
20 Oct 2020, 10:47Good day Cathrine
We apologize for the inconvenience that you had suffered due to the power outage.
It is company policy to provide technical assistance where a client is without electricity as soon as we possibly can, but all logs are attended to on the same day at least.
The time frame will unfortunately depend on how many technical calls are logged for a specific day.
Kindly confirm at what time was your call attended to by our technical team? If it was not attended to on the same day the matter will be investigated internally.
Kind regards
Management: Protea Metering
We apologize for the inconvenience that you had suffered due to the power outage.
It is company policy to provide technical assistance where a client is without electricity as soon as we possibly can, but all logs are attended to on the same day at least.
The time frame will unfortunately depend on how many technical calls are logged for a specific day.
Kindly confirm at what time was your call attended to by our technical team? If it was not attended to on the same day the matter will be investigated internally.
Kind regards
Management: Protea Metering
Best regards,
Protea Metering's reply20 Oct 2020, 10:47
Official
Good day Cathrine
We apologize for the inconvenience that you had suffered due to the power outage.
It is company policy to provide technical assistance where a client is without electricity as soon as we possibly can, but all logs are attended to on the same day at least.
The time frame will unfortunately depend on how many technical calls are logged for a specific day.
Kindly confirm at what time was your call attended to by our technical team? If it was not attended to on the same day the matter will be investigated internally.
Kind regards
Management: Protea Metering
We apologize for the inconvenience that you had suffered due to the power outage.
It is company policy to provide technical assistance where a client is without electricity as soon as we possibly can, but all logs are attended to on the same day at least.
The time frame will unfortunately depend on how many technical calls are logged for a specific day.
Kindly confirm at what time was your call attended to by our technical team? If it was not attended to on the same day the matter will be investigated internally.
Kind regards
Management: Protea Metering
Best regards,