Protea Metering

Dear Ptotea Metering Team,

I hope this message finds you well. I am writing to follow up on my previous complaint regarding my electricity service.

Following your response, I received three calls within a short 30-minute window, which I was unable to answer due to being in meetings. Since then, I have not received any further communication, and I remain without electricity. It appears that the attempts to contact me were more of a procedural formality rather than a genuine effort to resolve my issue.

I tried to return the call but was informed that the team could not identify who had reached out to me. I was advised that I would likely receive a follow-up call, but unfortunately, I have not heard back.

I kindly request that we find an amicable solution to this matter as a priority. Please let me know how we can expedite the process to restore my electricity service.