Protea Metering bad appauling services provider basic Electricity - flip the switch

This is the most appauling service provider. They don't answer their phone - office and after hours numbers. Who starts switching on services at 16:00 hrs on electricity and doesn't inform clients on registration. They take your money a month in advance and when you move to the property , electricity is an essential service. I have lost all my food in my fridge and freezer. Who is going to pay for this loss? Imagine moving into a property / town house/ complex and not having an essential service l- electricity on your first day - Moving house is stressful enough and having to deal with this negligence and they tell you to switch off the plugs DB Board several times wasting your time when the simple task is for them to come flip a switch on in a box at the complex. I would like Byron the CEO to call me, Byron Taylor: my reference number is 198087 R1 500.00 06/02/2024 Transaction Cost R10.92 06/02/2024 FNB OB PMT 198087 -R1 500.00 Balance at the start of this invoice: R10.92

MR JJ FOURIE D1 BRYCE CANYON 5 CRYSTAL CLOSE KLOOFENDAL

Paid a month in advance and no service . I would like to know what is gonna be a solution on companies that provide bad service