1 reviews | Active since Sept 2020
Protea metering at south gate ridge
I am staying at south gate ridge, and my power was cut off, because I didn't upgrade my meter, I was given a notice on the 14/09/2022,that our meters will be changed on the 16/09/22, which I feel it is a short notice, and you can't give the tenants only one chance to do things like this.. I am working shifts, last week I was working the 2pm - 10pm shift, and this week I am working the 6am -2pm shift, which means, if you as protea, if you had planned this fairly, and taken in consideration people like me, we were going to get another chance, and again everywhere if there's gonna be a system change, they communicate, and make changes after they see that everyone is sorted out, i am really disappointed.. I tried to even text your "emergency number" given by Percy, still no respond was given.. Sebastiaan doesn't even reply to the emails.. This is a very bad service.. And I am not the only one complaining, you really failing IHS of you not 1 group..
We regret the inconvenience that you had suffered.
The technicians who were appointed to upgrade the meters could unfortunately not be contracted for an indefinite number of days.
The actions required from your side are done online - therefore any time of day or night 24/7.
We would not be aware of your working hours. Have you communicated with our offices after receipt of the notice to make alternative arrangements?
We trust that all are sorted.
Kind regards
Management: Protea Metering
We regret the inconvenience that you had suffered.
The technicians who were appointed to upgrade the meters could unfortunately not be contracted for an indefinite number of days.
The actions required from your side are done online - therefore any time of day or night 24/7.
We would not be aware of your working hours. Have you communicated with our offices after receipt of the notice to make alternative arrangements?
We trust that all are sorted.
Kind regards
Management: Protea Metering
