Protea Metering are the worst service providers

We have been complaining about our bill and the nonsensical “script” that we get on heaters, dryers, blah blah blah. Then they continued to charge us double for 2 months for a leakage they were well aware of and still came back and played mind games with us. They increased their tariffs mid month without letting us know. We had to find out after the fact. After going back and forth with them they eventually sent out one of their guys to come and investigate the problem only for him to “surprise” find a water leakage that they are supposed to fix. For the mere fact that they were aware of it and carried on business as usual just baffles me? That’s ****************. To make matters worse they were in the know and conveniently omitted to state that there was a leakage for the past 2 months and happily billed us. Then after the inspection they were informed and the lady again conveniently omitted to state the obvious after we had paid the R3000,00 bill for 1 month, with 2 people and an 8 year old. To make matters worse a lot of people seem to share the same stories of their bills suddenly increasing hectically in winter based on this nonsensical notion or rather assumption that we all over utilize electrical things in winter. I mean the lady went on to create a scenario whereby she said that we are Washing coats and thick shirts errrr no we are working from home why would we be over dressed? Don’t know why we must be given such service providers honestly. They don’t even have the decency to respond to emails because they know that they are in the wrong. We sent 3 emails today and not a single response. Worst service provider ever.