CV
Candice V
1 reviews | Active since Aug 2022
10 Aug 2022, 10:27
Protea Metering are SHARKS
Protea Metering are absolute sharks, the demand their money but don't send their invoices. You can't talk to anyone there, they are so rude and arrogant Where they get their readings from, I don't know. When Im home less my power bill goes up Sharks sharks sharks
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Replies (3)0
Replies (3)
Protea Metering's replyOfficial
10 Aug 2022, 12:07Dear Candice
Yes, we need to collect the funds for the electricity and/or water that residents consume to secure payment of the bulk account. If the bulk account is not settled in full and on time, the Council will suspend the bulk meter electricity supply resulting in all paying residents being without electricity.
Invoices can be downloaded from our web site, or if the monthly email has not reached you we will not be aware and a copy can be requested that we will gladly supply. Although invoices are sent on a monthly basis, we will not be aware of non-receipt unless we are notified. The Tshwane bylaws therefore determine that non-receipt of the invoice is unfortunately not a valid reason for non-payment.
The actual electricity reading is obtained from the electricity meter that supplies your unit with electricity.
The pictures that you supply for the water readings are being used since our meter readers do not have access to your water meter. The actual readings that we receive are also used for billing the water.
The processing of actual readings does not enable us to explain how/when/by whom electricity and water was consumed as we are not present at your house. This is solely controlled by the residents of a household.
We do not know when residents are at home and when not. This information is irrelevant for the processing of invoices as the actual readings are used.
You are welcome to communicate with the portfolio manager should you require additional services like confirmation of readings and/or testing of the meters, as well as a copy of the promulgated tariffs that were increased by Tshwane on 01/07/2022.
Kindly provide the date, time and number from which you called to enable us to obtain the call recording, and to enable us to address the matter of rude & arrogant staff members.
Unless it can be proved that your invoices reflect incorrect readings or that incorrect tariffs were used it would be premature to make defamatory remarks.
Kind regards
Management: Protea Metering
Yes, we need to collect the funds for the electricity and/or water that residents consume to secure payment of the bulk account. If the bulk account is not settled in full and on time, the Council will suspend the bulk meter electricity supply resulting in all paying residents being without electricity.
Invoices can be downloaded from our web site, or if the monthly email has not reached you we will not be aware and a copy can be requested that we will gladly supply. Although invoices are sent on a monthly basis, we will not be aware of non-receipt unless we are notified. The Tshwane bylaws therefore determine that non-receipt of the invoice is unfortunately not a valid reason for non-payment.
The actual electricity reading is obtained from the electricity meter that supplies your unit with electricity.
The pictures that you supply for the water readings are being used since our meter readers do not have access to your water meter. The actual readings that we receive are also used for billing the water.
The processing of actual readings does not enable us to explain how/when/by whom electricity and water was consumed as we are not present at your house. This is solely controlled by the residents of a household.
We do not know when residents are at home and when not. This information is irrelevant for the processing of invoices as the actual readings are used.
You are welcome to communicate with the portfolio manager should you require additional services like confirmation of readings and/or testing of the meters, as well as a copy of the promulgated tariffs that were increased by Tshwane on 01/07/2022.
Kindly provide the date, time and number from which you called to enable us to obtain the call recording, and to enable us to address the matter of rude & arrogant staff members.
Unless it can be proved that your invoices reflect incorrect readings or that incorrect tariffs were used it would be premature to make defamatory remarks.
Kind regards
Management: Protea Metering
Protea Metering's reply10 Aug 2022, 12:07
Official
Dear Candice
Yes, we need to collect the funds for the electricity and/or water that residents consume to secure payment of the bulk account. If the bulk account is not settled in full and on time, the Council will suspend the bulk meter electricity supply resulting in all paying residents being without electricity.
Invoices can be downloaded from our web site, or if the monthly email has not reached you we will not be aware and a copy can be requested that we will gladly supply. Although invoices are sent on a monthly basis, we will not be aware of non-receipt unless we are notified. The Tshwane bylaws therefore determine that non-receipt of the invoice is unfortunately not a valid reason for non-payment.
The actual electricity reading is obtained from the electricity meter that supplies your unit with electricity.
The pictures that you supply for the water readings are being used since our meter readers do not have access to your water meter. The actual readings that we receive are also used for billing the water.
The processing of actual readings does not enable us to explain how/when/by whom electricity and water was consumed as we are not present at your house. This is solely controlled by the residents of a household.
We do not know when residents are at home and when not. This information is irrelevant for the processing of invoices as the actual readings are used.
You are welcome to communicate with the portfolio manager should you require additional services like confirmation of readings and/or testing of the meters, as well as a copy of the promulgated tariffs that were increased by Tshwane on 01/07/2022.
Kindly provide the date, time and number from which you called to enable us to obtain the call recording, and to enable us to address the matter of rude & arrogant staff members.
Unless it can be proved that your invoices reflect incorrect readings or that incorrect tariffs were used it would be premature to make defamatory remarks.
Kind regards
Management: Protea Metering
Yes, we need to collect the funds for the electricity and/or water that residents consume to secure payment of the bulk account. If the bulk account is not settled in full and on time, the Council will suspend the bulk meter electricity supply resulting in all paying residents being without electricity.
Invoices can be downloaded from our web site, or if the monthly email has not reached you we will not be aware and a copy can be requested that we will gladly supply. Although invoices are sent on a monthly basis, we will not be aware of non-receipt unless we are notified. The Tshwane bylaws therefore determine that non-receipt of the invoice is unfortunately not a valid reason for non-payment.
The actual electricity reading is obtained from the electricity meter that supplies your unit with electricity.
The pictures that you supply for the water readings are being used since our meter readers do not have access to your water meter. The actual readings that we receive are also used for billing the water.
The processing of actual readings does not enable us to explain how/when/by whom electricity and water was consumed as we are not present at your house. This is solely controlled by the residents of a household.
We do not know when residents are at home and when not. This information is irrelevant for the processing of invoices as the actual readings are used.
You are welcome to communicate with the portfolio manager should you require additional services like confirmation of readings and/or testing of the meters, as well as a copy of the promulgated tariffs that were increased by Tshwane on 01/07/2022.
Kindly provide the date, time and number from which you called to enable us to obtain the call recording, and to enable us to address the matter of rude & arrogant staff members.
Unless it can be proved that your invoices reflect incorrect readings or that incorrect tariffs were used it would be premature to make defamatory remarks.
Kind regards
Management: Protea Metering
CV
Candice V's updateReviewer Update
10 Aug 2022, 12:17Thanks for your timely response. Speaking to portfolio managers are pretty pointless, and the water readings are also irrelevant in this mater. But thanks
CV
Candice V's update10 Aug 2022, 12:17
Reviewer Update
Thanks for your timely response. Speaking to portfolio managers are pretty pointless, and the water readings are also irrelevant in this mater. But thanks
Protea Metering's replyOfficial
10 Aug 2022, 13:16Dear Candice
You are welcome to forward an email to *** for Management to attend to it directly. We would still like to address the matter of rude staff members please?
Kind regards
Management: Protea Metering
You are welcome to forward an email to *** for Management to attend to it directly. We would still like to address the matter of rude staff members please?
Kind regards
Management: Protea Metering
Protea Metering's reply10 Aug 2022, 13:16
Official
Dear Candice
You are welcome to forward an email to *** for Management to attend to it directly. We would still like to address the matter of rude staff members please?
Kind regards
Management: Protea Metering
You are welcome to forward an email to *** for Management to attend to it directly. We would still like to address the matter of rude staff members please?
Kind regards
Management: Protea Metering