SD
Sphe D
1 reviews | Active since Apr 2024
17 Nov 2025, 16:24
Protea Metering are just ******* pretending to be a utility manager
Professional ******* and very brazen about it. They just deducted more than R200 from my account and sent an email that their system was faulty and could not bill water for five days. Absolute madness! I've been trying to be very patient with this company but this is the last straw. I am done!
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Protea Metering's replyOfficial
18 Nov 2025, 13:16Good day Sphe
Indeed, the water billing was stuck for 5 days and we sincerely apologize for that, like we did in the letter that you had received to keep you informed.
However, please be assured that the deduction is for the actual amount that you have used for the past 5 days.
The power of managing account payments however remains in your hands. Our advice is that you must not deviate from your normal payment schedule, that should provide sufficiently for what your daily consumption is, and to always monitor the daily readings that are reflected on your online profile. There you can always stay on top of when the last reading was recorded, to be aware, should the readings not deliver for a day or two. We hope that this tip will help you to keep paying in such a way, that even if the billing stops for a day or two, that your payments stay on track.
Should you require any further assistance please do not hesitate to contact us on our office number or via email.
Kind regards,
Protea Metering
Indeed, the water billing was stuck for 5 days and we sincerely apologize for that, like we did in the letter that you had received to keep you informed.
However, please be assured that the deduction is for the actual amount that you have used for the past 5 days.
The power of managing account payments however remains in your hands. Our advice is that you must not deviate from your normal payment schedule, that should provide sufficiently for what your daily consumption is, and to always monitor the daily readings that are reflected on your online profile. There you can always stay on top of when the last reading was recorded, to be aware, should the readings not deliver for a day or two. We hope that this tip will help you to keep paying in such a way, that even if the billing stops for a day or two, that your payments stay on track.
Should you require any further assistance please do not hesitate to contact us on our office number or via email.
Kind regards,
Protea Metering
Protea Metering's reply18 Nov 2025, 13:16
Official
Good day Sphe
Indeed, the water billing was stuck for 5 days and we sincerely apologize for that, like we did in the letter that you had received to keep you informed.
However, please be assured that the deduction is for the actual amount that you have used for the past 5 days.
The power of managing account payments however remains in your hands. Our advice is that you must not deviate from your normal payment schedule, that should provide sufficiently for what your daily consumption is, and to always monitor the daily readings that are reflected on your online profile. There you can always stay on top of when the last reading was recorded, to be aware, should the readings not deliver for a day or two. We hope that this tip will help you to keep paying in such a way, that even if the billing stops for a day or two, that your payments stay on track.
Should you require any further assistance please do not hesitate to contact us on our office number or via email.
Kind regards,
Protea Metering
Indeed, the water billing was stuck for 5 days and we sincerely apologize for that, like we did in the letter that you had received to keep you informed.
However, please be assured that the deduction is for the actual amount that you have used for the past 5 days.
The power of managing account payments however remains in your hands. Our advice is that you must not deviate from your normal payment schedule, that should provide sufficiently for what your daily consumption is, and to always monitor the daily readings that are reflected on your online profile. There you can always stay on top of when the last reading was recorded, to be aware, should the readings not deliver for a day or two. We hope that this tip will help you to keep paying in such a way, that even if the billing stops for a day or two, that your payments stay on track.
Should you require any further assistance please do not hesitate to contact us on our office number or via email.
Kind regards,
Protea Metering