MF
Mxolisi F
1 reviews | Active since Nov 2018
07 Mar 2019, 13:00
Protea Metering are a bunch of ******
The most awful experience ever. My case involves an electricity bill that moves from R3 up to R8000 in a space of 23 days the moved to R26k, bearing in mind this is for a residential house that has normal appliances as any other house hold. Raise the issue with Protea metering who request I pay R995 for their techs to come check my meter box and that was July 2018. To date I still haven't received feedback but a rather rude e-mail from some attorney. Sent a dosen mails to them but they still ignored my mails
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Replies (2)
Protea Metering's replyOfficial
15 Mar 2019, 15:00Good day Mr Francisco
Truly awful - you had a burst geyser that you needed to attend to, and on top of that it also resulted in much higher consumption.
You neglect to mention that we have properly communicated with you, your meter was tested and found to be in perfect working order. You are well aware of the reason for the higher account.
Also interesting that you mention the outstanding balance, but neglect to state that you are not making payments.
Also interesting that you do not mention how you have such a huge outstanding amount despite several cut actions, still consumption registering on your account...
And now you want to complain about receiving a lawyer's letter.
Really now?
Protea Metering
Truly awful - you had a burst geyser that you needed to attend to, and on top of that it also resulted in much higher consumption.
You neglect to mention that we have properly communicated with you, your meter was tested and found to be in perfect working order. You are well aware of the reason for the higher account.
Also interesting that you mention the outstanding balance, but neglect to state that you are not making payments.
Also interesting that you do not mention how you have such a huge outstanding amount despite several cut actions, still consumption registering on your account...
And now you want to complain about receiving a lawyer's letter.
Really now?
Protea Metering
Protea Metering's reply15 Mar 2019, 15:00
Official
Good day Mr Francisco
Truly awful - you had a burst geyser that you needed to attend to, and on top of that it also resulted in much higher consumption.
You neglect to mention that we have properly communicated with you, your meter was tested and found to be in perfect working order. You are well aware of the reason for the higher account.
Also interesting that you mention the outstanding balance, but neglect to state that you are not making payments.
Also interesting that you do not mention how you have such a huge outstanding amount despite several cut actions, still consumption registering on your account...
And now you want to complain about receiving a lawyer's letter.
Really now?
Protea Metering
Truly awful - you had a burst geyser that you needed to attend to, and on top of that it also resulted in much higher consumption.
You neglect to mention that we have properly communicated with you, your meter was tested and found to be in perfect working order. You are well aware of the reason for the higher account.
Also interesting that you mention the outstanding balance, but neglect to state that you are not making payments.
Also interesting that you do not mention how you have such a huge outstanding amount despite several cut actions, still consumption registering on your account...
And now you want to complain about receiving a lawyer's letter.
Really now?
Protea Metering
MF
Mxolisi F's updateReviewer Update
15 Mar 2019, 15:17Do you really respond to clients in such a manner?
Anyhow, please forward me all the correspondence or communication from you office as you proudly state. I again state that I received none but I do however have all mails I sent to your office enquiring about this bill.
Am also glad you making mention of a burst geyser, however it seems you are misinformed, that geyser was replaced the same week it burst (4 days later to be more specific) and for that I also have receipts and proof.
MF
Mxolisi F's update15 Mar 2019, 15:17
Reviewer Update
Do you really respond to clients in such a manner?
Anyhow, please forward me all the correspondence or communication from you office as you proudly state. I again state that I received none but I do however have all mails I sent to your office enquiring about this bill.
Am also glad you making mention of a burst geyser, however it seems you are misinformed, that geyser was replaced the same week it burst (4 days later to be more specific) and for that I also have receipts and proof.