1 reviews | Active since Jan 2019
Protea Metering - ABSURB CHARGES.
Protea Metering has insane, absurd pricing. I reside in Terenure Estate and my unit is only occupied by my brother and myself, and yet we are using over R2000 per month on electricity ALONE! The water consumption is fine but how on earth can 2 people use so much? Other households that do not use Protea Metering with an entire family only use around R1500 per month!
We DO NOT use the stove or heater as we have a gas stove and gas heater. Our electricity usage is ABSURD even when NO ONE is at home.
Susan can NEVER give me answers to my questions, and she continues to ignore them. When we had a normal prepaid meter, we used not even R1000 per month. And I am not the only Tenant with these issues. EVERY tenant here has an issue with these absurd charges.
I have handed this matter over to my legal team as I cannot keep dealing with this. Everyone was affected by the pandemic, and then you get Protea that starts *********** people with absurd charges.
The portfolio manager Sebastian never replies to emails. Susan has no idea what is going on and always ignores questions.
I have had enough of this. How on earth can 2 people use R2000+ per month???? Only people that use this ******* company are paying absurd charges. Compare pricing to a household of 4 people that does not use Protea and they are using far less.
My mom lives alone and she uses R400 electricity for the ENTIRE month, and she has a 2 bedroom house!
So who's fooling who?
You will note that your monthly kwh consumption is very stable, 500+ kwh per month during summer, escalating to 600+ kwh in the cold winter months. This is not abnormal consumption, and only the residents of a household have control over how much is used. Just as we have no control whatsoever over how much a resident is using, we also have no control over the promulgated Council tariffs - please note that the tariffs have increased drastically form 01/07/2021.
To ensure that the charges are correct, the following factors have to be in place:
- The meter according to which you are charged is indeed the meter for your unit.
- The meter should be functioning properly.
- Actual readings should be recorded.
- The correct promulgated tariff should be app****.
We can confirm that these factors are indeed in place.
Should you wish to have the meter tested, kindly contact our offices for the promulgated procedures and tariffs for this service.
Kind regards
Management: Protea Metering
You will note that your monthly kwh consumption is very stable, 500+ kwh per month during summer, escalating to 600+ kwh in the cold winter months. This is not abnormal consumption, and only the residents of a household have control over how much is used. Just as we have no control whatsoever over how much a resident is using, we also have no control over the promulgated Council tariffs - please note that the tariffs have increased drastically form 01/07/2021.
To ensure that the charges are correct, the following factors have to be in place:
- The meter according to which you are charged is indeed the meter for your unit.
- The meter should be functioning properly.
- Actual readings should be recorded.
- The correct promulgated tariff should be app****.
We can confirm that these factors are indeed in place.
Should you wish to have the meter tested, kindly contact our offices for the promulgated procedures and tariffs for this service.
Kind regards
Management: Protea Metering
It is your prerogative to get your legal team involved, you are welcome to do so.
Kind regards
Management: Protea Metering
It is your prerogative to get your legal team involved, you are welcome to do so.
Kind regards
Management: Protea Metering