M
Moeta
1 reviews | Active since Sept 2023
27 May 2025, 19:25
Protea metering
They service is horrible, i reported poweroutage in my unit at summer place at 08:00 in the morning, i called again during the day the said a technician will come but even not im stil waiting at 19:20. Their after hours line goes straight to voice mail.
Helpful (0)
Replies (7)0
Replies (7)
Protea Metering's replyOfficial
28 May 2025, 07:07Good day Moeta
We would love to provide urgent assistance. Kindly provide the unit number?
Kind regards,
Protea Metering
We would love to provide urgent assistance. Kindly provide the unit number?
Kind regards,
Protea Metering
Protea Metering's reply28 May 2025, 07:07
Official
Good day Moeta
We would love to provide urgent assistance. Kindly provide the unit number?
Kind regards,
Protea Metering
We would love to provide urgent assistance. Kindly provide the unit number?
Kind regards,
Protea Metering
M
Moeta's updateReviewer Update
28 May 2025, 08:07Summer Place unit 29
M
Moeta's update28 May 2025, 08:07
Reviewer Update
Summer Place unit 29
Protea Metering's replyOfficial
30 Jun 2025, 10:52Good day Moeta
The problem apparently arose from your electricity not coming back on after loadshedding. After you provided the unit address on 28/05/2025 the technician went out and we were informed that the power trip was restored.
Kindly get in touch with us if there is any persisting problems.
Kind regards,
Protea Metering
The problem apparently arose from your electricity not coming back on after loadshedding. After you provided the unit address on 28/05/2025 the technician went out and we were informed that the power trip was restored.
Kindly get in touch with us if there is any persisting problems.
Kind regards,
Protea Metering
Protea Metering's reply30 Jun 2025, 10:52
Official
Good day Moeta
The problem apparently arose from your electricity not coming back on after loadshedding. After you provided the unit address on 28/05/2025 the technician went out and we were informed that the power trip was restored.
Kindly get in touch with us if there is any persisting problems.
Kind regards,
Protea Metering
The problem apparently arose from your electricity not coming back on after loadshedding. After you provided the unit address on 28/05/2025 the technician went out and we were informed that the power trip was restored.
Kindly get in touch with us if there is any persisting problems.
Kind regards,
Protea Metering
M
Moeta's updateReviewer Update
30 Jun 2025, 12:00The loadshading you referring to occurred on the 26 may 2025, electricity was restored in my complex but not in my unit it was late in the evening i tried calling the after hours number which did not go through, so i waiting for the next day 27 may 2025 at 08:00 to call the office line, which the told me that the technician will come but did not come, i called 3 times that day, the lady said the technicians work unti 22:00, but no one came. On the 28 may 2025 at 08:00 i called again , the technician came around 10:00 on the 28 may 2025 after 2 days of not having electricity. Your service is very bad. Even this relpy just validate that you doing a follow up 33 days later claiming the power was restored. You don't take your work seriously.
M
Moeta's update30 Jun 2025, 12:00
Reviewer Update
The loadshading you referring to occurred on the 26 may 2025, electricity was restored in my complex but not in my unit it was late in the evening i tried calling the after hours number which did not go through, so i waiting for the next day 27 may 2025 at 08:00 to call the office line, which the told me that the technician will come but did not come, i called 3 times that day, the lady said the technicians work unti 22:00, but no one came. On the 28 may 2025 at 08:00 i called again , the technician came around 10:00 on the 28 may 2025 after 2 days of not having electricity. Your service is very bad. Even this relpy just validate that you doing a follow up 33 days later claiming the power was restored. You don't take your work seriously.
Protea Metering's replyOfficial
30 Jun 2025, 12:52Good day Moeta
Thank you for the communication. After you had provided the address on this platform on the 28th we had escalated it to the technical department with a request to attend to the matter urgently. At that point we had already taken note of the complaint and we acted thereon.
The trip was subsequently indeed fixed on the 28th, following our urgent request, and we received confirmation then that it was fixed.
We were already aware of the complaint, we urgently acted on that, and we also had confirmation that it was fixed on the same day that we escalated it.
The intention with today's communication was to follow up with you to make sure that you are not having further problems with the electricity tripping since the original problem.
Kind regards,
Protea Metering
Thank you for the communication. After you had provided the address on this platform on the 28th we had escalated it to the technical department with a request to attend to the matter urgently. At that point we had already taken note of the complaint and we acted thereon.
The trip was subsequently indeed fixed on the 28th, following our urgent request, and we received confirmation then that it was fixed.
We were already aware of the complaint, we urgently acted on that, and we also had confirmation that it was fixed on the same day that we escalated it.
The intention with today's communication was to follow up with you to make sure that you are not having further problems with the electricity tripping since the original problem.
Kind regards,
Protea Metering
Protea Metering's reply30 Jun 2025, 12:52
Official
Good day Moeta
Thank you for the communication. After you had provided the address on this platform on the 28th we had escalated it to the technical department with a request to attend to the matter urgently. At that point we had already taken note of the complaint and we acted thereon.
The trip was subsequently indeed fixed on the 28th, following our urgent request, and we received confirmation then that it was fixed.
We were already aware of the complaint, we urgently acted on that, and we also had confirmation that it was fixed on the same day that we escalated it.
The intention with today's communication was to follow up with you to make sure that you are not having further problems with the electricity tripping since the original problem.
Kind regards,
Protea Metering
Thank you for the communication. After you had provided the address on this platform on the 28th we had escalated it to the technical department with a request to attend to the matter urgently. At that point we had already taken note of the complaint and we acted thereon.
The trip was subsequently indeed fixed on the 28th, following our urgent request, and we received confirmation then that it was fixed.
We were already aware of the complaint, we urgently acted on that, and we also had confirmation that it was fixed on the same day that we escalated it.
The intention with today's communication was to follow up with you to make sure that you are not having further problems with the electricity tripping since the original problem.
Kind regards,
Protea Metering
M
Moeta's updateReviewer Update
30 Jun 2025, 13:23So you trying to tell me any agent matter i have, must be addressed on this platform, Thats when it will be taken serious?
M
Moeta's update30 Jun 2025, 13:23
Reviewer Update
So you trying to tell me any agent matter i have, must be addressed on this platform, Thats when it will be taken serious?
Protea Metering's replyOfficial
01 Jul 2025, 07:41Good day Moeta
It is only polite for us to provide feedback on the same platform where you have logged a complaint.
Should you require any further information or assistance kindly contact us at the office via phone call or email.
Kind regards,
Protea Metering
It is only polite for us to provide feedback on the same platform where you have logged a complaint.
Should you require any further information or assistance kindly contact us at the office via phone call or email.
Kind regards,
Protea Metering
Protea Metering's reply01 Jul 2025, 07:41
Official
Good day Moeta
It is only polite for us to provide feedback on the same platform where you have logged a complaint.
Should you require any further information or assistance kindly contact us at the office via phone call or email.
Kind regards,
Protea Metering
It is only polite for us to provide feedback on the same platform where you have logged a complaint.
Should you require any further information or assistance kindly contact us at the office via phone call or email.
Kind regards,
Protea Metering