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Phomolo M
1 reviews | Active since Apr 2013
04 May 2020, 11:17
Protea Metering
am so disapointed and frustrated at the level of robery this people are running their business. yesterday i bought electricity today the elec is finished. this is not the 1st time this **** is happenning and everytime one complains we are just told ******* of an explaination. i dont know where this ppl think we get money from robbing us like this. normally the units for R100.00 last me etliest 3- 4 days if they not doing their tricks on making sure the electricity is finished.
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Protea Metering's replyOfficial
04 May 2020, 13:42Good day P****lo
You unfortunately fail to mention if your account includes other services like water,hot water and sewer as well? For what amount did you make your purchase yesterday? You see, many clients' accounts are for more services than just electricity, but they do not mention that when complaining about high ELECTRICITY amounts.
We are not in your house and we have no control over your family is using electricity and/or water. It is impossible to provide proper information without the account number or address to enable us to verify your complaint.
Should you require a more detailed response where the consumption for your unit is evaluated, kindly forward an email to our info email address and include your account number and/or address. We will communicate with you further in personal email.
Kind regards
Management: Protea Metering
You unfortunately fail to mention if your account includes other services like water,hot water and sewer as well? For what amount did you make your purchase yesterday? You see, many clients' accounts are for more services than just electricity, but they do not mention that when complaining about high ELECTRICITY amounts.
We are not in your house and we have no control over your family is using electricity and/or water. It is impossible to provide proper information without the account number or address to enable us to verify your complaint.
Should you require a more detailed response where the consumption for your unit is evaluated, kindly forward an email to our info email address and include your account number and/or address. We will communicate with you further in personal email.
Kind regards
Management: Protea Metering
Protea Metering's reply04 May 2020, 13:42
Official
Good day P****lo
You unfortunately fail to mention if your account includes other services like water,hot water and sewer as well? For what amount did you make your purchase yesterday? You see, many clients' accounts are for more services than just electricity, but they do not mention that when complaining about high ELECTRICITY amounts.
We are not in your house and we have no control over your family is using electricity and/or water. It is impossible to provide proper information without the account number or address to enable us to verify your complaint.
Should you require a more detailed response where the consumption for your unit is evaluated, kindly forward an email to our info email address and include your account number and/or address. We will communicate with you further in personal email.
Kind regards
Management: Protea Metering
You unfortunately fail to mention if your account includes other services like water,hot water and sewer as well? For what amount did you make your purchase yesterday? You see, many clients' accounts are for more services than just electricity, but they do not mention that when complaining about high ELECTRICITY amounts.
We are not in your house and we have no control over your family is using electricity and/or water. It is impossible to provide proper information without the account number or address to enable us to verify your complaint.
Should you require a more detailed response where the consumption for your unit is evaluated, kindly forward an email to our info email address and include your account number and/or address. We will communicate with you further in personal email.
Kind regards
Management: Protea Metering