SN
Smangele N
1 reviews | Active since Apr 2020
10 Dec 2021, 10:08
Protea metering
I'm so angry and disappointed...this company is a **** and their consultants are very rude...I spoke to Fiona yesterday trying to find out wat happened with the electricity I loaded she seemed confused herself when I asked for an explanation she started screaming and shouting at me....I called again today bcoz apparently I'm owing them my electricity is off I spoke to shereen who is a very rude lady she told me I didn't know that electricity is expensive and hung up on me...I have been complaining about this company for too long now and I don't get any response and help....hopefully this robbing people must end I'm so frustrated I can't be buying electricity everyday especially at a low cost flats
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Protea Metering's replyOfficial
17 Dec 2021, 12:13Dear Smangele
It is hard to believe that either one of the 2 agents mentioned would ever be rude. Kindly forward the date, time and number from which you called to our info email address to enable us to listen to the recordings?
Unfortunately the Council does not have a special tariff for electricity at low cost housing units - everybody pays the same.
Without an account number or unit address it is unfortunately not possible to provide you with a breakdown of tariffs vs your consumption.
Kindly send an email to the portfolio manager for detailed information.
Kind regards
Management: Protea Metering
It is hard to believe that either one of the 2 agents mentioned would ever be rude. Kindly forward the date, time and number from which you called to our info email address to enable us to listen to the recordings?
Unfortunately the Council does not have a special tariff for electricity at low cost housing units - everybody pays the same.
Without an account number or unit address it is unfortunately not possible to provide you with a breakdown of tariffs vs your consumption.
Kindly send an email to the portfolio manager for detailed information.
Kind regards
Management: Protea Metering
Protea Metering's reply17 Dec 2021, 12:13
Official
Dear Smangele
It is hard to believe that either one of the 2 agents mentioned would ever be rude. Kindly forward the date, time and number from which you called to our info email address to enable us to listen to the recordings?
Unfortunately the Council does not have a special tariff for electricity at low cost housing units - everybody pays the same.
Without an account number or unit address it is unfortunately not possible to provide you with a breakdown of tariffs vs your consumption.
Kindly send an email to the portfolio manager for detailed information.
Kind regards
Management: Protea Metering
It is hard to believe that either one of the 2 agents mentioned would ever be rude. Kindly forward the date, time and number from which you called to our info email address to enable us to listen to the recordings?
Unfortunately the Council does not have a special tariff for electricity at low cost housing units - everybody pays the same.
Without an account number or unit address it is unfortunately not possible to provide you with a breakdown of tariffs vs your consumption.
Kindly send an email to the portfolio manager for detailed information.
Kind regards
Management: Protea Metering