TR
Thato R
1 reviews | Active since Jan 2022
24 Jan 2022, 14:56
Protea metering
I made a payment to protea metering for my bill due over the weekend in November and Got my Electricity disconnected and got a letter that states that If they payment was was made before I should contact them and send the pop mind you they take hours to answer their phones after a while I was assisted as I had sent the POP but I was sent around as they had asked for the correct POP but now this was an EFT payment I sent it through only for them to send me an sms saying that my account if on arrears but I had settle the matter with them and I provided the POP AND got reconnected now months later I’m being forced to make that payment of R1966 whereby my bill is R466 why am I being charged for the disconnection but I had the POP Mind you that the agents are very rude this is honestly very *********** of the company you and I’m being charged extra for the 2nd time now
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Protea Metering's replyOfficial
25 Jan 2022, 07:18Good day Thato
Before any credit control action commences for an overdue amount, a client first receives a Friendly Reminder via email as well as SMS. This is a courtesy service - free of charge.
There was no reaction, and the account was selected for a Letter of Demand to be processed.
After the grace period has lapsed, no payment was reflected still, and the account was selected for cut action.
You only made the payment after a cut was ordered, and although the proof of payment that you supp**** did not reflect the reference number, your electricity was reconnected. The penalty for the cut action was levied on the December invoice.
Your payment in November settled the account up to October 2021.
All credit control actions are in line with the Tshwane bylaws. The penalty fees are also according to the promulgated tariffs, and it is necessary to be charged due to actual costs incurred.
You have received a Friendly Reminder again in January, and once again no payment was received, resulting in another Letter of Demand that was processed on 20 Jan 2022. The notice is for the amount of R1 969.94. This overdue amount includes the invoices for November and December 2021, as well as the penalty for the November credit control action for the mount that was overdue at that stage.
It is noted that you never settle the invoices by the due date and we always receive payment only after we start with the automated credit control procedures.
It is important for you to take note of the final payment date reflected on each invoice, and make payment accordingly. It is in your own interest to manage account payments in a responsible manner to avoid interest charges and penalty fees.
Should you require any further information, kindly send an email to the portfolio manager who sends you your monthly invoices.
Kind regards
Management: Protea Metering
Before any credit control action commences for an overdue amount, a client first receives a Friendly Reminder via email as well as SMS. This is a courtesy service - free of charge.
There was no reaction, and the account was selected for a Letter of Demand to be processed.
After the grace period has lapsed, no payment was reflected still, and the account was selected for cut action.
You only made the payment after a cut was ordered, and although the proof of payment that you supp**** did not reflect the reference number, your electricity was reconnected. The penalty for the cut action was levied on the December invoice.
Your payment in November settled the account up to October 2021.
All credit control actions are in line with the Tshwane bylaws. The penalty fees are also according to the promulgated tariffs, and it is necessary to be charged due to actual costs incurred.
You have received a Friendly Reminder again in January, and once again no payment was received, resulting in another Letter of Demand that was processed on 20 Jan 2022. The notice is for the amount of R1 969.94. This overdue amount includes the invoices for November and December 2021, as well as the penalty for the November credit control action for the mount that was overdue at that stage.
It is noted that you never settle the invoices by the due date and we always receive payment only after we start with the automated credit control procedures.
It is important for you to take note of the final payment date reflected on each invoice, and make payment accordingly. It is in your own interest to manage account payments in a responsible manner to avoid interest charges and penalty fees.
Should you require any further information, kindly send an email to the portfolio manager who sends you your monthly invoices.
Kind regards
Management: Protea Metering
Protea Metering's reply25 Jan 2022, 07:18
Official
Good day Thato
Before any credit control action commences for an overdue amount, a client first receives a Friendly Reminder via email as well as SMS. This is a courtesy service - free of charge.
There was no reaction, and the account was selected for a Letter of Demand to be processed.
After the grace period has lapsed, no payment was reflected still, and the account was selected for cut action.
You only made the payment after a cut was ordered, and although the proof of payment that you supp**** did not reflect the reference number, your electricity was reconnected. The penalty for the cut action was levied on the December invoice.
Your payment in November settled the account up to October 2021.
All credit control actions are in line with the Tshwane bylaws. The penalty fees are also according to the promulgated tariffs, and it is necessary to be charged due to actual costs incurred.
You have received a Friendly Reminder again in January, and once again no payment was received, resulting in another Letter of Demand that was processed on 20 Jan 2022. The notice is for the amount of R1 969.94. This overdue amount includes the invoices for November and December 2021, as well as the penalty for the November credit control action for the mount that was overdue at that stage.
It is noted that you never settle the invoices by the due date and we always receive payment only after we start with the automated credit control procedures.
It is important for you to take note of the final payment date reflected on each invoice, and make payment accordingly. It is in your own interest to manage account payments in a responsible manner to avoid interest charges and penalty fees.
Should you require any further information, kindly send an email to the portfolio manager who sends you your monthly invoices.
Kind regards
Management: Protea Metering
Before any credit control action commences for an overdue amount, a client first receives a Friendly Reminder via email as well as SMS. This is a courtesy service - free of charge.
There was no reaction, and the account was selected for a Letter of Demand to be processed.
After the grace period has lapsed, no payment was reflected still, and the account was selected for cut action.
You only made the payment after a cut was ordered, and although the proof of payment that you supp**** did not reflect the reference number, your electricity was reconnected. The penalty for the cut action was levied on the December invoice.
Your payment in November settled the account up to October 2021.
All credit control actions are in line with the Tshwane bylaws. The penalty fees are also according to the promulgated tariffs, and it is necessary to be charged due to actual costs incurred.
You have received a Friendly Reminder again in January, and once again no payment was received, resulting in another Letter of Demand that was processed on 20 Jan 2022. The notice is for the amount of R1 969.94. This overdue amount includes the invoices for November and December 2021, as well as the penalty for the November credit control action for the mount that was overdue at that stage.
It is noted that you never settle the invoices by the due date and we always receive payment only after we start with the automated credit control procedures.
It is important for you to take note of the final payment date reflected on each invoice, and make payment accordingly. It is in your own interest to manage account payments in a responsible manner to avoid interest charges and penalty fees.
Should you require any further information, kindly send an email to the portfolio manager who sends you your monthly invoices.
Kind regards
Management: Protea Metering