Protea Metering ****

Wow absolute worst prepaid metering "soluting" business ever. Run like a goverment division with no customer consideration whats so ever. I have twice now has the same issue where my kids and I have been without electricity for days despite having topped up due to their system inefficiencies. Do yourself a favour, if you are looking for an proper automatic prepaid meter provider, these are not your guys..so I depleted my balance and when I topped up( this is a prepaid meter after all) their system did not update my payments, I had to send POP's via email and wait while accounts departments verifies this, imagine after paying for a service that they have promised to supply and now waiting 2 days for while your house has not lights and CPT is flooding? One thing I hate about thwse guys is that they are rude and have no consideration foe customers lives and the incovenience they cause, they are not willing ro improve systems and will even go as far as charging you a penalty of R50 for letting your balance deplete, who does that? It this not a prepaid meter system? I dealt with Nelson, poor poor service. It is now day 3, I topped up with 500 on Tueaday but we are still without lights in the house and still waiting for accounts department to update my payment