RM
Rodger M
1 reviews | Active since Dec 2019
11 Dec 2019, 21:17
Protea metering
I havent had lights for 2 days now and called the standby number and the guy says it's a council matter. City of tshwane says it's not their problem. I don't understand why we have to go chasing around the council where as we pay for our services from protea metering. This if affecting me and my two neighbors. I'm really not happy with how the technician hasnt even bothered to come check.
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Protea Metering's replyOfficial
17 Dec 2019, 08:11Good day Rodger
Your complaint unfortunately does not provide your address to enable further investigation.
What we can confirm is that we stayed informed of load shedding schedules, as well as the substations that were out of order.
If you had been told that the power failure was on the Council's side, you were provided with up to date and correct information.
Regards
Management - Protea Metering
Your complaint unfortunately does not provide your address to enable further investigation.
What we can confirm is that we stayed informed of load shedding schedules, as well as the substations that were out of order.
If you had been told that the power failure was on the Council's side, you were provided with up to date and correct information.
Regards
Management - Protea Metering
Protea Metering's reply17 Dec 2019, 08:11
Official
Good day Rodger
Your complaint unfortunately does not provide your address to enable further investigation.
What we can confirm is that we stayed informed of load shedding schedules, as well as the substations that were out of order.
If you had been told that the power failure was on the Council's side, you were provided with up to date and correct information.
Regards
Management - Protea Metering
Your complaint unfortunately does not provide your address to enable further investigation.
What we can confirm is that we stayed informed of load shedding schedules, as well as the substations that were out of order.
If you had been told that the power failure was on the Council's side, you were provided with up to date and correct information.
Regards
Management - Protea Metering