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nolwazi N

1 reviews | Active since Oct 2014

18 Apr 2021, 12:43

Protea Meating are the biggest ******

Protea Meating are the biggest ****** and ********* and should be closed down. The first incident happened 5 days after I moved into my apartment where I received an invoice of about 2600. i was very shocked and i called them to find out what the **** is going on. I was then asked to take a photo of my meter and send it to them. I had to follow up with them after a few days and the amount was removed from my name. The second insident was my first bill which was the same as the one that was removed a few weeks ago. i than called again to query , i was now told i must pay 50% of the invoice so they can investigate it , i was also informed that if i pay 50% of my invoice i will not be disconnected or have any additional fees, however for the past 6 months this query has never been resolved, i have been billed an extra 200 into my account every month. The last insident was a cheery on top where I first received an sms on Monday(12/04/2021) telling me i have an outstanding balance of R900 which needs to be paid within 7 days otherwise i will be discounted , after i have paid R1000 end of March 2021. On the 13/04/2021 I then received my may invoice with more additional fees and a disconnection fee. So I called in and I was told to talk to Ashley as she is the one dealing with my account, so I asked her what does this mean , she told me i was already disconnected because my account was not paid. I then asked how is that possible because I made a payment but I did receive an SMS about the 900 still outstanding but how do you disconnect me after a day of sending the SMS and add extra fees for a bill that is only due the next month. I also queried my electricity which was way too high. I asked what has changed in the last few months. I still have the same appliances and hardly anyone at my house . i then said to her , i will pay this 900 now and i want my account fixed and she must send the correct billing to me , i paid and sent proof of payment. she promised to sort it and give me a call the next day. I never received anything until this day from them. Everyone is complaining about Protea Metering and no one is stopping them; they keep *****ing from people every month. It will stop here... i want all my money back with interest.

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Replies (1)
Protea Metering
Protea Metering's reply04 May 2021, 18:40
Official
Dear Nolwazi

We would like for a senior team member to have a look at your account query.  That is unfortunately not possible without the account number or the address.  Could you kindly provide this information - if you would not like to share that information on this platform, please send an email to the info email address and mark it clearly for the attention of the Manager of the Debtors Department?

Kind regards

Management:  Protea Metering