AL
Anzani L
1 reviews | Active since Feb 2018
17 Feb 2025, 13:34
Pretea Metering ****ming strategy
Protea Metering has the worst service ever. They sent me an e-mail in January 2025 informing me that I purchased R100 electricity in July 2024 and I received R200 worth of units. According to them, it was an error from their side but they told me to make sure I recharge with more than R100 or make sure I have enough units because they wanna deduct R100 units. I asked why are they picking it up now after 6 months. Their response is that it was only in January doing audit. What if they send such e-mails to other people using Protea Metering. I felt that they were ****ming me, if they can send such e-mails to other people. It's a way of them ****ming people.
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Protea Metering's replyOfficial
18 Feb 2025, 08:45Good day Anzani
It is possible for you to verify the information by logging on to your OAMI profile.
Indeed, in July a payment that you had made reflected twice:
23/07/2024 | Oami Credit Card receipt R 100.00
23/07/2024 | Oami Credit Card receipt R 100.00
That meant that you received electricity for double the amount. When our auditors picked up the duplication, it was reversed and that means that you have to pay for what you have consumed.
We sincerely apologize for the inconvenience caused by the duplication. Should you require any further assistance please do not hesitate to contact our offices.
Kind regards
Management: Protea Metering
10METRPRK
It is possible for you to verify the information by logging on to your OAMI profile.
Indeed, in July a payment that you had made reflected twice:
23/07/2024 | Oami Credit Card receipt R 100.00
23/07/2024 | Oami Credit Card receipt R 100.00
That meant that you received electricity for double the amount. When our auditors picked up the duplication, it was reversed and that means that you have to pay for what you have consumed.
We sincerely apologize for the inconvenience caused by the duplication. Should you require any further assistance please do not hesitate to contact our offices.
Kind regards
Management: Protea Metering
10METRPRK
Protea Metering's reply18 Feb 2025, 08:45
Official
Good day Anzani
It is possible for you to verify the information by logging on to your OAMI profile.
Indeed, in July a payment that you had made reflected twice:
23/07/2024 | Oami Credit Card receipt R 100.00
23/07/2024 | Oami Credit Card receipt R 100.00
That meant that you received electricity for double the amount. When our auditors picked up the duplication, it was reversed and that means that you have to pay for what you have consumed.
We sincerely apologize for the inconvenience caused by the duplication. Should you require any further assistance please do not hesitate to contact our offices.
Kind regards
Management: Protea Metering
10METRPRK
It is possible for you to verify the information by logging on to your OAMI profile.
Indeed, in July a payment that you had made reflected twice:
23/07/2024 | Oami Credit Card receipt R 100.00
23/07/2024 | Oami Credit Card receipt R 100.00
That meant that you received electricity for double the amount. When our auditors picked up the duplication, it was reversed and that means that you have to pay for what you have consumed.
We sincerely apologize for the inconvenience caused by the duplication. Should you require any further assistance please do not hesitate to contact our offices.
Kind regards
Management: Protea Metering
10METRPRK