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Mamethe M
1 reviews | Active since Dec 2024
02 Dec 2024, 13:31
Prepaid water
So I called to complain about not being able to enter my token and I called the office, first agent was nice however, i haven't received a response from him. Then I called the second time only to be dismissed harshly and be told that I need to wait for +/- 3 days for assistance meanwhile I don't have water in my apartment and I live with a small baby. It's a nightmare!! Wish I could rate it 0
Helpful (0)
Replies (3)0
Replies (3)
Protea Metering's replyOfficial
02 Dec 2024, 14:50Good day Mamethe
We regard this as an urgent matter and we would naturally love to assist and get it resolved.
We can however only do so with the account number or the unit address at our disposal. Please provide this crucial information without delay.
Regards
Management: Protea Metering
We regard this as an urgent matter and we would naturally love to assist and get it resolved.
We can however only do so with the account number or the unit address at our disposal. Please provide this crucial information without delay.
Regards
Management: Protea Metering
Protea Metering's reply02 Dec 2024, 14:50
Official
Good day Mamethe
We regard this as an urgent matter and we would naturally love to assist and get it resolved.
We can however only do so with the account number or the unit address at our disposal. Please provide this crucial information without delay.
Regards
Management: Protea Metering
We regard this as an urgent matter and we would naturally love to assist and get it resolved.
We can however only do so with the account number or the unit address at our disposal. Please provide this crucial information without delay.
Regards
Management: Protea Metering
MM
Mamethe M's updateReviewer Update
02 Dec 2024, 14:56Thank you so much for your reply and help. I called the third and fourth time and was assisted by very friendly and helpful agents. As I'm writing this review, water is back on.
MM
Mamethe M's update02 Dec 2024, 14:56
Reviewer Update
Thank you so much for your reply and help. I called the third and fourth time and was assisted by very friendly and helpful agents. As I'm writing this review, water is back on.
Protea Metering's replyOfficial
02 Dec 2024, 15:04Good day Mamethe
Thank you so much for the confirmation - indeed much appreciated.
Kind regards
Management Protea Metering
Thank you so much for the confirmation - indeed much appreciated.
Kind regards
Management Protea Metering
Protea Metering's reply02 Dec 2024, 15:04
Official
Good day Mamethe
Thank you so much for the confirmation - indeed much appreciated.
Kind regards
Management Protea Metering
Thank you so much for the confirmation - indeed much appreciated.
Kind regards
Management Protea Metering