prepaid online system not working properly.
My frustration is with the prepaid website. If you buy electricity sometimes the system does not generate a token. Then I have to call them and get the token number. They told me i must buy on a banking app or from the shops. They dont release that you get less units this way. When are they going to fix this system and update it , so that you can see the tokens online.
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Protea Metering's replyOfficial
22 May 2024, 13:58Good day Peter
We understand your frustration with the prepaid website and the inconvenience caused by delays in generating tokens after purchasing electricity online. It's important to note that when purchasing electricity online via credit card, a third-party banking facility is involved in the transaction process. Sometimes, delays may occur due to various factors within the banking system, which can impact the timely generation of tokens, as well as delays caused with internet outages or even interruptions in the internet connection, breaking the communication of the transaction. We are actively working on improving our platform to enhance transparency and efficiency in token generation. We are in the process of finalizing our new website and online purchasing platform. In the meantime, we appreciate your patience and understanding as we endeavor to address these issues and provide a more reliable service. Please take note of the various purchasing options available and the associated transaction fees. Both the credit card option and direct EFT payment into our FNB account incur the same transaction fees per purchase. Alternatively, you have the option to make an EFT into our Nedbank account, which does not have any transaction fees. However, please note that there is a delay of 24 to 72 hours for the payment to reflect, and you will receive the token number thereafter. Even if you make an EFT from Nedbank to Nedbank, it will only reflect on the following business day, as our Nedbank option is not processed in real-time. If you encounter any further difficulties or have any concerns, please don't hesitate to reach out to us directly for assistance.
Kind regards
Prepaid Department
107TWDRF
We understand your frustration with the prepaid website and the inconvenience caused by delays in generating tokens after purchasing electricity online. It's important to note that when purchasing electricity online via credit card, a third-party banking facility is involved in the transaction process. Sometimes, delays may occur due to various factors within the banking system, which can impact the timely generation of tokens, as well as delays caused with internet outages or even interruptions in the internet connection, breaking the communication of the transaction. We are actively working on improving our platform to enhance transparency and efficiency in token generation. We are in the process of finalizing our new website and online purchasing platform. In the meantime, we appreciate your patience and understanding as we endeavor to address these issues and provide a more reliable service. Please take note of the various purchasing options available and the associated transaction fees. Both the credit card option and direct EFT payment into our FNB account incur the same transaction fees per purchase. Alternatively, you have the option to make an EFT into our Nedbank account, which does not have any transaction fees. However, please note that there is a delay of 24 to 72 hours for the payment to reflect, and you will receive the token number thereafter. Even if you make an EFT from Nedbank to Nedbank, it will only reflect on the following business day, as our Nedbank option is not processed in real-time. If you encounter any further difficulties or have any concerns, please don't hesitate to reach out to us directly for assistance.
Kind regards
Prepaid Department
107TWDRF
Protea Metering's reply22 May 2024, 13:58
Official
Good day Peter
We understand your frustration with the prepaid website and the inconvenience caused by delays in generating tokens after purchasing electricity online. It's important to note that when purchasing electricity online via credit card, a third-party banking facility is involved in the transaction process. Sometimes, delays may occur due to various factors within the banking system, which can impact the timely generation of tokens, as well as delays caused with internet outages or even interruptions in the internet connection, breaking the communication of the transaction. We are actively working on improving our platform to enhance transparency and efficiency in token generation. We are in the process of finalizing our new website and online purchasing platform. In the meantime, we appreciate your patience and understanding as we endeavor to address these issues and provide a more reliable service. Please take note of the various purchasing options available and the associated transaction fees. Both the credit card option and direct EFT payment into our FNB account incur the same transaction fees per purchase. Alternatively, you have the option to make an EFT into our Nedbank account, which does not have any transaction fees. However, please note that there is a delay of 24 to 72 hours for the payment to reflect, and you will receive the token number thereafter. Even if you make an EFT from Nedbank to Nedbank, it will only reflect on the following business day, as our Nedbank option is not processed in real-time. If you encounter any further difficulties or have any concerns, please don't hesitate to reach out to us directly for assistance.
Kind regards
Prepaid Department
107TWDRF
We understand your frustration with the prepaid website and the inconvenience caused by delays in generating tokens after purchasing electricity online. It's important to note that when purchasing electricity online via credit card, a third-party banking facility is involved in the transaction process. Sometimes, delays may occur due to various factors within the banking system, which can impact the timely generation of tokens, as well as delays caused with internet outages or even interruptions in the internet connection, breaking the communication of the transaction. We are actively working on improving our platform to enhance transparency and efficiency in token generation. We are in the process of finalizing our new website and online purchasing platform. In the meantime, we appreciate your patience and understanding as we endeavor to address these issues and provide a more reliable service. Please take note of the various purchasing options available and the associated transaction fees. Both the credit card option and direct EFT payment into our FNB account incur the same transaction fees per purchase. Alternatively, you have the option to make an EFT into our Nedbank account, which does not have any transaction fees. However, please note that there is a delay of 24 to 72 hours for the payment to reflect, and you will receive the token number thereafter. Even if you make an EFT from Nedbank to Nedbank, it will only reflect on the following business day, as our Nedbank option is not processed in real-time. If you encounter any further difficulties or have any concerns, please don't hesitate to reach out to us directly for assistance.
Kind regards
Prepaid Department
107TWDRF