RK
Rodgers K
1 reviews | Active since Sept 2021
29 Sept 2021, 15:58
Prepaid meter replacement without credit of old Units
The prepaid meter was faulty (switch of and on all the time). The unit was replaced 1 day after the call was logged. I had about 3400 units loaded. This was done on 15 September 2021. I was told that units will be transferred within 2 to 3 days. Today is 29 September 2021 and I am still waiting for the credit/transfer. Every day when I query the response is the same "Waiting for management approval. Parentally "Mustique" is the manager but she also refuses to provide feedback or discussing the matter with me.
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Replies (2)RK
Rodgers K's updateReviewer Update
29 Sept 2021, 16:51Protea Metering called me at 16:45 explaining that their Internal Auditor has to review the Units to be transferred, but he is on holiday and will only be back in at the office on 4th October. Hopefully, my units will be transferred to the new unit.
RK
Rodgers K's update29 Sept 2021, 16:51
Reviewer Update
Protea Metering called me at 16:45 explaining that their Internal Auditor has to review the Units to be transferred, but he is on holiday and will only be back in at the office on 4th October. Hopefully, my units will be transferred to the new unit.
Protea Metering's replyOfficial
15 Oct 2021, 08:25Good day Mr. Kallis
Thank you for placing a follow up post to confirm that you have received the credits.
Kind regards
Management: Protea Metering
Thank you for placing a follow up post to confirm that you have received the credits.
Kind regards
Management: Protea Metering
Protea Metering's reply15 Oct 2021, 08:25
Official
Good day Mr. Kallis
Thank you for placing a follow up post to confirm that you have received the credits.
Kind regards
Management: Protea Metering
Thank you for placing a follow up post to confirm that you have received the credits.
Kind regards
Management: Protea Metering