P
Palesa
1 reviews | Active since May 2023
04 Dec 2024, 07:47
Power restoration issues
Why is power not restored immediately after top up has been done and have to wait for hours? I topped up 1hr30min ago & I'm still waiting. Why are you not fixing this issue for all tanants at once 2 days ago a tanant waited from 9:30 to 11am.can your system be user friendly please.
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Protea Metering's replyOfficial
04 Dec 2024, 12:45Good day Palesa
Thank you for reaching out to us.
We apologize for the delay in the updating of your profile to reflect the latest payment. We trust that the update has taken effect in the meantime.
The reality is that the communication systems may experience delays as a result of a multitude of reasons. We are working hard on updates and improvements thereof. We have faith that the issue will be resolved shortly.
Until then our advice is that top-up payments are made before the meter runs out of credits. If you take control of the matter in this manner it will prevent the meter from being without electricity while you are waiting for the system update. The ideal is to make a payment at least one day before the credits run out.
Should you need any further assistance please do not hesitate to reach out to our offices.
Kind regards,
Management Protea Metering.
Thank you for reaching out to us.
We apologize for the delay in the updating of your profile to reflect the latest payment. We trust that the update has taken effect in the meantime.
The reality is that the communication systems may experience delays as a result of a multitude of reasons. We are working hard on updates and improvements thereof. We have faith that the issue will be resolved shortly.
Until then our advice is that top-up payments are made before the meter runs out of credits. If you take control of the matter in this manner it will prevent the meter from being without electricity while you are waiting for the system update. The ideal is to make a payment at least one day before the credits run out.
Should you need any further assistance please do not hesitate to reach out to our offices.
Kind regards,
Management Protea Metering.
Protea Metering's reply04 Dec 2024, 12:45
Official
Good day Palesa
Thank you for reaching out to us.
We apologize for the delay in the updating of your profile to reflect the latest payment. We trust that the update has taken effect in the meantime.
The reality is that the communication systems may experience delays as a result of a multitude of reasons. We are working hard on updates and improvements thereof. We have faith that the issue will be resolved shortly.
Until then our advice is that top-up payments are made before the meter runs out of credits. If you take control of the matter in this manner it will prevent the meter from being without electricity while you are waiting for the system update. The ideal is to make a payment at least one day before the credits run out.
Should you need any further assistance please do not hesitate to reach out to our offices.
Kind regards,
Management Protea Metering.
Thank you for reaching out to us.
We apologize for the delay in the updating of your profile to reflect the latest payment. We trust that the update has taken effect in the meantime.
The reality is that the communication systems may experience delays as a result of a multitude of reasons. We are working hard on updates and improvements thereof. We have faith that the issue will be resolved shortly.
Until then our advice is that top-up payments are made before the meter runs out of credits. If you take control of the matter in this manner it will prevent the meter from being without electricity while you are waiting for the system update. The ideal is to make a payment at least one day before the credits run out.
Should you need any further assistance please do not hesitate to reach out to our offices.
Kind regards,
Management Protea Metering.